The Knowledge Management Toolkit: Orchestrating It, Strategy, and Knowledge Platforms

Tiwana, Amrit

ISBN 10: 013009224X / ISBN 13: 9780130092243

Published by Prentice Hall, 2002

About this Item

Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Seller Inventory # 00089167595

Bibliographic Details

• Title: The Knowledge Management Toolkit: Orchestrating It, Strategy, and Knowledge Platforms
• Publisher: Prentice Hall
• Publication Date: 2002
• Language: English
• ISBN 10: 013009224X
• ISBN 13: 9780130092243
• Binding: Hardcover
• Edition: 2nd Edition
• Condition: Very Good

About this title

Synopsis

In The Knowledge Management Toolkit, Second Edition, leading consultant Amrit Tiwana walks step-by-step through the development of a state-of-the-art enterprise Knowledge Management System. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide shows how to build KM systems one step at a time, with each step delivering new business value, and seamlessly building on the work that preceded it. It brings together all the hands-on techniques and practical tools you need to build KM systems that leverage your existing technology investments. Amrit Tiwana presents KM case studies from leading companies worldwide, from Nortel to Rolls Royce. But unlike other books, this one doesn't stop with case studies: Tiwana walks you step-by-step through your own KM project, identifying real-world best practices, key risk factors, and proven solutions for mitigating them. He presents checklists designed to help team members identify and resolve the most critical issues they will face at every stage of the process, from team building through delivery. The accompanying CD-ROM contains Tiwana's interactive, unrestricted KM Toolkit, plus an extensive bibliographic database of recent KM research, many printable documents, a complete working Web-based KM system, bonus appendices, and more.

About the Author

AMRIT TIWANA is an Assistant Professor of Decision and Information Analysis at the Goizueta Business School, Emory University, Atlanta. Dr. Tiwana's consulting and research specializes in helping large businesses strategically deploy digital knowledge management platforms. His research regularly appears in various research and industry journals. His most recent book, The Essential Guide to Knowledge Management and CRM Applications (Prentice Hall) has been translated into French, Chinese, and Portuguese.