Know It All, Find It Fast : An A-Z Source Guide for the Enquiry Desk

Walker, Peter, Duckett, Bob, Donnelly, Christinea

ISBN 10: 185604534X / ISBN 13: 9781856045346

Published by Taylor & Francis Group, 2004

About this Item

Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

Seller Inventory # 2745755-6

Bibliographic Details

• Title: Know It All, Find It Fast : An A-Z Source Guide for the Enquiry Desk
• Publisher: Taylor & Francis Group
• Publication Date: 2004
• Language: English
• ISBN 10: 185604534X
• ISBN 13: 9781856045346
• Binding: Soft cover
• Edition: 2nd Edition
• Condition: Very Good
• Weight: 2 pounds

About this title

Synopsis

Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood, and most neglected of subjects. There are still very few materials available to help frontline staff - often non-professional - develop their reader enquiry skills.
This new sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject on an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.
Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff new to enquiry services, as well as for those more experienced practitioners in need of a speedy answer, in reference libraries, subject departments and other information units.

About the Author

Bob Duckett MA FCLIP was until his recent retirement Reference Librarian at Bradford Libraries, and is a member of the editorial board of Reference Reviews. He previously worked for Birmingham City Libraries, Croydon Borough Libraries and University of Wales Libraries. Peter Walker BSc DipLIS MCLIP is a Librarian at Bradford Central Libraries, where he has special responsibility for developing electronic information sources. He previously worked in HMSO Bookshops. Christinea Donnelly BA(Hons) MLib is a Librarian within Information Services at Bradford Central Library. She has worked in a number of government departments, public libraries and in a City merchant bank.