Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood, and most neglected of subjects. There are still very few materials available to help frontline staff - often non-professional - develop their reader enquiry skills.
This new sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject on an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.
Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff new to enquiry services, as well as for those more experienced practitioners in need of a speedy answer, in reference libraries, subject departments and other information units.

About the Author

Bob Duckett MA FCLIP was until his recent retirement Reference Librarian at Bradford Libraries, and is a member of the editorial board of Reference Reviews. He previously worked for Birmingham City Libraries, Croydon Borough Libraries and University of Wales Libraries. Peter Walker BSc DipLIS MCLIP is a Librarian at Bradford Central Libraries, where he has special responsibility for developing electronic information sources. He previously worked in HMSO Bookshops. Christinea Donnelly BA(Hons) MLib is a Librarian within Information Services at Bradford Central Library. She has worked in a number of government departments, public libraries and in a City merchant bank.

"About this title" may belong to another edition of this title.

Store Description

family based business located in Suffolk, we sell new and used booksand pride ourselves with quality and speed of delivery

Visit Seller's Storefront

Seller's business information

madelyns books
United Kingdom

Sale & Shipping Terms

Terms of Sale

we offer a no quibble 14 day returns policy.
overseas books are normally sent by air mail unless oversized in which case we will contact you.
We accept paypal or if you wish cheques by post.

Right of cancellation

Shipping Terms

Orders usually shipped next working day. we use priority airmail for all overseas orders. We pack all books in bubble wrap to ensure that they reach you in good order

Shipping rates from United Kingdom to U.S.A.

Shipping rates from United Kingdom to U.S.A.
Order quantity	14 to 45 business days	5 to 10 business days
First item	� 16.95	� 16.95

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.