Jumpstart Your Customer Service: 10 Jolts to Boost Your Customer Service
Doyle CSP, Shawn,Anderson, Lauren
Language: English
Published by Sound Wisdom, 2014
Series: Book 4 of 8 - Jumpstart
- Softcover
- Used

Seller: HPB-Emerald, Dallas, TX, U.S.A.HPB-Emerald
AbeBooks seller since September 15, 2017
Condition: Used - Very good
£ 2.46
Quantity: 1 available
Add to basketItem description from seller
Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.
Seller Inventory # S_473180611
- Title
- Jumpstart Your Customer Service: 10 Jolts to Boost Your Customer Service
- Author
- Doyle CSP, Shawn,Anderson, Lauren
- Publisher
- Sound Wisdom
- Publication year
- 2014
- Condition
- Very Good
- Binding
- paperback
- Language
- English
- ISBN 10
- 1937879410
- ISBN 13
- 9781937879419
- Series
- Book 4 of 8: Jumpstart
Turn Your Customers Into Raving Fans!
Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you’ll discover 10 Jolts to Jumpstarting Your Own Customer Service.
Wether you are a small business owner, customer service manager or an employee working in customer service, this book will upgrade your performance and help you:
- Create raving fans through exceptional customer service.
- Lower marketing expenses by retaining your current customers and getting free word of mouth.
- Create a work environment that you are excited to go to each day.
Written by small business and customer service activists', Shawn Doyle, CSP and Lauren Anderson. They share practical steps that you can take advantage of right now.
You’ll be inspired with real world stories of extraordinary customer service that will help you see your own small business or position in a whole new way.
"Synopsis" may belong to another edition of this title.
About the Author
Lauren Anderson is highly sought after as a Consultant, Mentor and Spokesperson. Her company focuses on Training and Development in the retail luxury goods arena. She is a frequent and recognizable guest on national television and writes numerous articles for top specialty and professional publications.
"About the title" may belong to another edition of this title.
HPB-Emerald
Dallas, TX, U.S.A.
AbeBooks seller since September 15, 2017
Shipping rates within U.S.A.
| Item | 4 to 14 business days | 2 to 6 business days |
|---|---|---|
| First item | £ 2.81 | £ 5.24 |
Payment methods
Store description
Half Price Books has been connecting readers to great books since 1972. Customer service is our top priority.
Seller's business information
Half Price Books, Records, Magazines, Inc.
5803 East Northwest Highway
Dallas, TX U.S.A. 75231
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to HPB-Emerald, Carrollton, Texas, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.