This guide covers ’core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT– enabled products and services whilst also covering supporting practices, methods and tools. ITIL 4 Create, Deliver and Support will: (i) enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market; (ii) cover service performance and will give practitioners an understanding of service quality and improvement methods; (iii) act as a reference guide that practitioners can use in their work, further studies and professional development.

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