The Invisible Spotlight: Why Managers Can't Hide
Wasserman, Craig W., Katz, Doug
Language: English
Published by CreateSpace Independent Publishing Platform, 2011
- Softcover
- Used

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Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
Seller Inventory # V09A-04010
- Title
- The Invisible Spotlight: Why Managers Can't Hide
- Author
- Wasserman, Craig W., Katz, Doug
- Publisher
- CreateSpace Independent Publishing Platform
- Publication year
- 2011
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1460926013
- ISBN 13
- 9781460926017
The authors tell illuminating stories from their nearly 40 years as consultants about management successes and misadventures in the unseen spotlight. Each story acts like a mirror, reflecting the reader’s own management challenges. The authors’ realistic observations and insights gained as “intimate outsiders” enrich the book’s lessons.
The Invisible Spotlight offers a fresh, practical perspective on building sound management relationships. The messages are intelligent, often provocative, and always no-nonsense. The reader will find it easy to think through ideas and practices central to enlightened management. For example:
• The management role does not come naturally. Instincts and reflexes alone can be as self-defeating as they are useful. Management requires practice, discipline, and self-reflection.
• If the foundation of the management relationship is solid, the manager is doing something right; if it fails or falters, the manager is doing something wrong. In this sense, managers are architects of the relationships they form with their employees.
• People don't change when they’re comfortable; they change when they’re uncomfortable. Carefully orchestrating moments of discomfort is an integral part of effective and humane management.
• More thought than managers ever imagined goes into the art of recognition and encouragement.
• No paint-by-numbers approach to managing will protect managers from missteps. The challenge is to recognize and recover from them, and it’s one of of the hardest challenges to address with grace.
The Invisible Spotlight: Why Managers Can’t Hide is a hard look at the soft side of management.
"Synopsis" may belong to another edition of this title.
About the Author
DOUG KATZ, M.A. For almost four decades, Doug has been advising managers on the most intelligent ways to steward their organizations and navigate their relationships with employees. In addition to his consulting work, Doug is often retained to facilitate meetings and conferences addressing controversial issues. He has participated in a fifteen year study of national employment trends to help his clients prepare for emerging workforce challenges. He was a guest instructor on Business Ethics in the University of Maryland’s Honors Program and has served on the Boards of The Grauer School, the Pretrial Justice Institute, IDC Marketing, Inc., and Red Shark Technology. JamArtz (jamartz.com) is a communication design studio, that Doug launched in 1990. The studio creates identity systems, marketing copy, fundraising communications, poster art, and signage for local, regional and national clients. Doug earned Bachelor and Master of Arts degrees in Clinical Psychology from American University in Washington, DC. and was awarded an NIMH Clinical Training Fellowship. Upon graduation he served as an editorial consultant and soon after co-founded Wasserman/Katz. Doug lives in San Diego, California with his wife of thirty five years.
"About the title" may belong to another edition of this title.
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