PART I: QUALITY MANAGEMENT
Total Quality Management: Concepts and Principles
Tools and Techniques
Implementation
Quality Innovators
Walter A. Shewhart
W. Edwards Deming
Kaoru Ishikawa
Joseph M. Juran

PART II: QUALITY AWARDS
Malcolm Baldrige National Quality Award
George M. Low Award (NASA Excellence Award)
The Deming Prize

PART III: QUALITY TOOLS AND METHODS
Data and Sampling
Problem Identification Tools
Brainstorming
Nominal Group Technique
Multivoting
The Seven Basic Quality Control Tools
Check Sheets
Flowcharts
Graphs
Histograms
Pareto Charts
Cause-and-Effect Diagrams
Scatter Diagrams
Control Charts
Control Charts for Variables
Uses of Control Charts
Variables Control Charts
Application of Variables Control Charts
Interpreting the Charts
Control Charts for Attributes
Fraction Non-Conforming (p Chart)
Number Non-Conforming (np Chart)
Non-Conformities
When to Use the Different Control Charts
Quality Improvement Stories
What is a Quality Improvement Story
Step 1: Identify the Problem Area
Step 2: Observe and Identify Causes of the Problem
Step 3: Analyze, Identify, and Verify Root Cause(s) of the Problem
Step 4: Plan and Implement Preventive Action
Step 5: Check Effectiveness of Action Taken
Step 6: Standardize Process Improvement
Step 7: Determine Future Action
Other Considerations
The Seven Quality Management Tools
Affinity Diagram (KJ Method �)
Relations Diagram (Interrelationship Digraph)
Systematic Diagram (Tree Diagram)
Matrix Diagram
Matrix Data-Analysis (Prioritization Matrices)
Process Decision Program Chart
Arrow Diagrams (Activity Network Diagram)

PART IV: OTHER QUALITY ISSUES
Quality Function Deployment
What Is Quality Function Deployment
Methodology
Relationship Matrix Construction
Results
Benefits
Benchmarking
The Benchmarking Process
Special Considerations
Quality Teams
What Are Quality Teams?
Types of teams
Core Team Participants
Selection of Problem or Improvement Guidelines
Team Meeting Guidelines
ISO 9000
International Organization for Standardization
ISO 9000
Final Comments

PART V: APPENDICES
The European Community: Emergence and Governing Institutions
The European Community
Institutions of the European Community
Bibliography
Normal Distribution Table
Factors Used to Construct Variables Control Charts
Data Collection and Plotting Forms for Attributes and Variables Control Charts

INDEX

Reviews:

Synopsis:

This text introduces the subject of statistical quality control and management, giving the fundamental basics of this management theory.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

The Book Spot
MN, U.S.A.

Terms of Sale:

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.

Shipping Terms:

Orders usually ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or over sized, we may contact you to let you know extra shipping is required.

Payment Methods
accepted by seller

Check Money Order Cash PayPal Bank Draft

Add to Wants

Items related to Introduction to Modern Statistical Quality Control...

Introduction to Modern Statistical Quality Control and Management

Swift, Jill

New - Hardcover

Seller's business information