Introduces students to interviewing principles and shows successful interviewer and interviewee techniques for job, probing, persuasive and survey interviews. The text also includes sample interviews and role playing cases.

From the Publisher:

Sample interviews (every chapter) and Role Playing Cases (chapters 4-11) show students different types of interviews and give students a chance to employ interviewing principles.
New! Additional information on how culture, gender, and age differences may affect interviews helps students understand and adapt to these elements in an interview.
New! Expanded discussions of language and nonverbal communication are added to chapters 1 & 2.
New! Expanded coverage of the selection interview process! The new employer chapter (7) contains ideas for locating skilled applicants, including a list of electronic databases. The new applicant chapter (8) includes material on self-analysis, application materials, and internet job searches.

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