Interlibrary Loan/Document Delivery and Customer Satisfaction : Strategies for Redesigning Services

Weaver-Meyers, Pat L. (EDT); Stolt, Wilbur A. (EDT); Fong, Yem S. (EDT)

ISBN 10: 078900304X ISBN 13: 9780789003041
Published by Routledge, 1997
Language: English
Condition: New Soft cover

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