Integrating Quality and Risk Management in Logistics

Marieta Stefanova

ISBN 10: 1803565330 / ISBN 13: 9781803565330

Published by Intechopen Mär 2022, 2022

About this Item

Neuware -This book focuses on the integration of quality and risk management in logistics. It examines theoretical and practical guidelines and addresses the main risks of non-compliance with the customer and legislative requirements that arise in a constantly changing external environment. Chapters discuss changes in quality and risk management in logistics, research methodologies, and the risks of non-conforming services. The book also includes a Logistics Services Satisfaction Survey. The analyses presented give us a reason to believe that the development of a systematic approach, including both satisfaction analysis and risk factor analysis, may be sufficient grounds for initiating improvements in customer service.Books on Demand GmbH, Überseering 33, 22297 Hamburg 122 pp. Englisch.

Seller Inventory # 9781803565330

Bibliographic Details

• Title: Integrating Quality and Risk Management in Logistics
• Publisher: Intechopen Mär 2022
• Publication Date: 2022
• Language: English
• ISBN 10: 1803565330
• ISBN 13: 9781803565330
• Binding: Buch
• Condition: Neu
• Dimensions: 266W x 185H x 13D millimeters 266 millimeters width by 185 millimeters height by 13 millimeters depth
• Weight: 486 grams

About this title

Synopsis

This book focuses on the integration of quality and risk management in logistics. It examines theoretical and practical guidelines and addresses the main risks of non-compliance with the customer and legislative requirements that arise in a constantly changing external environment. Chapters discuss changes in quality and risk management in logistics, research methodologies, and the risks of non-conforming services. The book also includes a Logistics Services Satisfaction Survey. The analyses presented give us a reason to believe that the development of a systematic approach, including both satisfaction analysis and risk factor analysis, may be sufficient grounds for initiating improvements in customer service.