Insights to Performance Excellence 2017 2018
Language: English
Published by ASQ Quality Press, 2017
- Softcover
- Used
Condition: Used - Fine
£ 10.83
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Leichte Gebrauchsspuren; Leichte Verformung / umgeknickte Seiten. For over two decades, this book has served as a vital teaching and reference tool for organizations documenting their continuous improvement efforts using Baldrige Award-type management systems. It aims to enhance readers' understanding of each system area and the synergy among the six major process-oriented components: leadership, strategy, customers, measurement, analysis and knowledge management, workforce, and operations, which drive excellent performance results. The book offers a step-by-step approach to establishing effective continuous improvement systems. For each of the Items in Categories 1 through 7 of the 2017-2018 Baldrige Framework and Performance Excellence Criteria, it provides seven types of information, including the actual language of each Item, plain-English explanations, tables of similar requirements, flowchart summaries, key linkages, potential adverse consequences of non-implementation, and examples of effective practices. The 2017-2018 edition features new information from the latest Baldrige Criteria, updated templates on the CD-ROM, a comprehensive Application Development Template for various organizations, and Scoring Calibration Guidelines. Additionally, it includes insights on other global award programs, such as the European Foundation for Quality Management and the China Association for Quality.…
Seller Inventory # fe4eabbe-0bd3-4ddd-95d0-10351c375505
- Title
- Insights to Performance Excellence 2017 2018
- Author
- Mark L. Blazey
- Publisher
- ASQ Quality Press
- Publication year
- 2017
- Condition
- Fine
- Binding
- Softcover
- Language
- English
- ISBN 10
- 0873899458
- ISBN 13
- 9780873899451
This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2017 2018 Baldrige Framework and Performance Excellence Criteria
1. The actual language of each Item, including Notes
2. A plain-English explanation of the requirements of each Item with suggestions about the rationale for the Item and ways to meet key requirements
3. A table showing the similar requirements of the Criteria presented only once at the scoring level where the requirement first appears
4. A summary of the requirements of each Item in flowchart form
5. The key linkages between each Item and other Items
6. An explanation of some potential adverse consequences that an organization might face if it fails to implement processes required by each Item
7. Examples of effective practices that some organizations have developed and followed consistent with the requirements of the Item
Features of this 2017 2018 edition include:
-New information from the Baldrige 2017 2018 Criteria for Performance Excellence to help leaders focus on priority opportunities for improvement and better understand the role they must play in refining their management systems and processes.
-Tables for each Criteria Item showing the similar requirements of the Criteria presented only once at the scoring level where the requirement first appears. This is intended to help examiners determine at what level a requirement belongs when it appears at the basic, and/or overall, and multiple levels.
-The CD-ROM included with this book has been modified to bring templates and related analyses up to date with the changes in the Criteria.
-A section on the CD-ROM provides a comprehensive Application Development Template for Education and Health Care organizations, as well as for Business and Nonprofit organizations.
-Scoring Calibration Guidelines are provided on the CD-ROM for Education, Health Care, and Business/Nonprofit organizations.
-Information on other award programs throughout the world such as the European Foundation for Quality Management and the China Association for Quality.
"Synopsis" may belong to another edition of this title.
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