Industrial Engineering applied to Service : A Systemic Approach to Optimizing Processes, Quality and Customer Experience

Language: English

Published by Our Knowledge Publishing, 2026

6209656528 / 9786209656521

  • Softcover
  • New
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Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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Softcover

Condition: New

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nach der Bestellung gedruckt Neuware - Printed after ordering - This book is your practical guide to transforming your chaotic service operation into a well-oiled machine. Stop fighting endless lines, billing errors, and customer frustration. You'll discover how Industrial Engineering (II) becomes your greatest ally: Use Service Blueprinting to design fail-safe experiences. Implement Lean Six Sigma (LSS) to eliminate the waste no one sees. Master Queuing Theory to manage waiting intelligently. Plus, explore the future with chapters dedicated to Automation (RPA) and Artificial Intelligence (AI), learning how to use them for predictive optimization and massive service personalization.An essential read for leaders and future engineers seeking not just efficiency, but true excellence that is felt and valued in every customer interaction.

Seller Inventory # 9786209656521

Title
Industrial Engineering applied to Service : A Systemic Approach to Optimizing Processes, Quality and Customer Experience
Author
Andrea Aguirre Flores
Publisher
Our Knowledge Publishing
Publication year
2026
Condition
Neu
Binding
Taschenbuch
Language
English
ISBN 10
6209656528
ISBN 13
9786209656521
Item weight
113 grams
Dimensions
220x150x4 mm

AHA-BUCH GmbH

Einbeck, Germany

5-star seller

AbeBooks seller since August 14, 2006

Shipping rates from Germany to U.S.A.

Item5 to 7 business days7 to 10 business days
First item£ 26.20£ 26.20
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AHA-BUCH GmbH

Garlebsen 48
Einbeck, Germany 37574