Grobman, who has had extensive experience in non-profit management and has written two previous books on the subject, presents ways for non- profit organizational leaders to continually assess and improve the quality and performance of their organizations' programs. Nine chapters discuss total quality management, business process reengineering, benchmarking and best practices, outcome-based management, large group intervention, chaos theory, and the role of boards in change management. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Synopsis

Managing non-profit organisations in the 21st century has become more challenging and sophisticated than ever before. This book is the first place to turn for an introduction to innovative, creative, and effective management techniques developed to totally transform your non-profit organisation, reap the benefits of the quality movement that is revolutionising commercial and non-profit organisations, and make your own organisation more competitive. Learn how you can: respond to uncertainty and organisational turbulence; reduce mistakes and infuse your staff with a quality ethic; rebuild your work processes from the ground up; find and implement 'best practices' of comparable organisations.

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