Title: Improving Public Services: International Experiences in Using Evaluation Tools to Measure Program Performance (International Policy Exchange Series)
Publisher: Oxford University Press
Publication Date: 2017
Language: English
ISBN 10: 0190646055
ISBN 13: 9780190646059
Binding: Hardcover
Condition: Very Good

About this title

Synopsis

The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underperform? A major reason is that measuring the types of performance that people value most -- real outcomes for citizens -- continues to be an elusive goal. And why is performance measurement so difficult? Because performance managers have not taken full advantage of the tools and knowledge available in the field of program evaluation; the worlds of performance measurement and program evaluation have much to learn from each other, but they remain largely separate for reasons of history, politics, and inertia.

Improving Public Services spotlights recent advances in the theory and practice of performance measurement with potential to bridge the divide. As the text's essays, case studies, and comparative analyses demonstrate, many of the challenges to outcome-based performance measurement are similar across national and cultural boundaries. And many of these challenges are amenable to solutions drawn from program evaluation, especially program theory as captured in logic models.

Key issues addressed include designing and implementing high-performance contracts, using administrative data to measure performance and evaluate program effectiveness, minimizing the unintended consequences of performance-based incentive schemes, measuring qualities of governance as well as service delivery, and fitting performance systems to different institutional settings. The authors offer insights relevant to charitable organizations, private service providers, international bodies, municipalities, states, and national governments in developed, developing, and transitional countries. As the global debate over performance management rages on, this volume points to promising directions for future research and practice at the intersection of program evaluation and outcome-based public management.

About the Author

Douglas J. Besharov, JD, is the Norman and Florence Brody Professor at the University of Maryland School of Public Policy, where he teaches courses on poverty, welfare, children and families, policy analysis, program evaluation, and performance management. He is also a senior fellow at the Atlantic Council, where he leads a program in international policy exchanges. In 2008, he was President of the Association for Public Policy Analysis and Management (APPAM) and is currently APPAM's International Conference Coordinator.

Karen Baehler, PhD, is Scholar in Residence at the American University School of Public Affairs. Her research focuses on the theory and practice of policy analysis in social and environmental policy. She holds a PhD in Policy Sciences from the University of Maryland College Park.

Jacob Alex Klerman, MA, is a Principal Associate and Senior Fellow with Abt Associates in Cambridge Massachusetts and the Editor of Evaluation Review. His research focuses on labor market policy, nutrition policy, and evaluation methods.

"About this title" may belong to another edition of this title.

Store Description

Housing Works Used Book Cafe is an independent open bookstore in New York City that presents great used, new and antiquarian books, good coffee, the opportunity to hear from many of the best writers and performers in America and the chance to make a difference in the fight against AIDS and Homelessness, in New York City and the world. We are a non-profit bookstore relying on volunteers to help run the store. Housing Works provides housing, health care, job training and advocacy for people living with HIV and AIDS. Fighting AIDS One Book At A Time

Visit Seller's Storefront

Seller's business information

Housing Works Bookstore Cafe
126 Crosby Street, New York, NY, 10012, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as described in our listings. We offer full refunds on books returned to us for any reason within 30 days. If you have any questions, please use the Ask Bookseller a Question link to contact us and we'll respond within 2 business days.

Right of cancellation

If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

INFORMATION REGARDING THE RIGHT OF CANCELLATION

Statutory Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.

To exercise the right to cancel, you must inform us, Housing Works Bookstore Cafe, 126 Crosby Street, 10012, New York, New York, U.S.A., +1 2129660466 1209, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or Housing Works Bookstore Cafe, 126 Crosby Street, 10012, New York, New York, U.S.A., +1 2129660466 1209, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of cancellation

The right of cancellation does not apply to:

the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
the supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: (Housing Works Bookstore Cafe, 126 Crosby Street, 10012, New York, New York, U.S.A., +1 2129660466 1209)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

* Delete as appropriate.

Shipping Terms

All books shipped USPS with delivery confirmation in the USA. Typically we ship media mail for $3.99, Priority for $7.99, packed in poly bags or bubble mailers. More valuable books and heavy items are wrapped and boxed. For international orders, we ship through Landmark Global.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	7 to 14 business days	3 to 5 business days
First item	� 2.99	� 7.05

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.