Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs

Terry G. Vavra

ISBN 10: 0873894057 ISBN 13: 9780873894050
Published by Society of Automotive Engineers,U.S., 1997
Language: English
Condition: Used - Very good Hardcover

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Used - Hardcover

Condition: Used - Very good

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