Title: The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
Publisher: Jossey-Bass
Publication Date: 2009
Language: English
ISBN 10: 0470192410
ISBN 13: 9780470192412
Binding: Hardcover
Edition: 2nd Edition
Condition: Acceptable

About this title

Synopsis

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

About the Author

THE AUTHORS

GERALD J. LANGLEY is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), consulting firm that specializes in the improvement of quality and productivity.

RONALD D. MOEN is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.

KEVIN M. NOLAN is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.

DR. THOMAS W. NOLAN is a statistician, author, and consultant, and co-founder of API.

CLIFFORD L. NORMAN is a consultant with API whose work has emphasized the psychology of change.

LLOYD P. PROVOST is a statistician who advises to organizations as an API associate.

"About this title" may belong to another edition of this title.

Store Description

We are a division of Goodwill Industries of the Columbia Willamette, headquartered in Portland, Oregon, U.S.A. When you buy from Goodwill Books not only will you feel happy about the money you save, you'll feel good knowing your purchase helps Goodwill provide vocational opportunities to people with barriers to employment. For more information please visit our website: www.goodwillbooks.com

Visit Seller's Storefront

Seller's business information

Goodwill Books
2920 SE Century Blvd, Hillsboro, OR, 97123, U.S.A.

Sale & Shipping Terms

Terms of Sale

All books subject to prior sale. Books shipped via USPS Media Mail or Priority Mail. Extra postage required for heavy books and sets unless otherwise noted. Payment in U.S. dollars via VISA/MASTERCARD/DISCOVER. Sorry, we do not accept checks or money orders. Purchases may be returned within 14 days of receipt for refund; refund will be initiated upon receipt of returned book.

Goodwill Books
2920 SW 234th Avenue
Hillsboro, OR 97123
503-649-7934
gicwbook@gicw.org

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.