The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost
ISBN 10: 0470192410 ISBN 13: 9780470192412
Published by John Wiley & Sons, 2009
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About this Item
Description:
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780470192412
Synopsis:
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
About the Author:
THE AUTHORS
GERALD J. LANGLEY is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), consulting firm that specializes in the improvement of quality and productivity.
RONALD D. MOEN is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.
KEVIN M. NOLAN is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.
DR. THOMAS W. NOLAN is a statistician, author, and consultant, and co-founder of API.
CLIFFORD L. NORMAN is a consultant with API whose work has emphasized the psychology of change.
LLOYD P. PROVOST is a statistician who advises to organizations as an API associate.
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Bibliographic Details
Title: The Improvement Guide: A Practical Approach ...
Publisher: John Wiley & Sons
Publication Date: 2009
Binding: Hardcover
Condition: Very Good
Edition: 2nd Edition