Implementing Service And Support Management Processes: A Practical Guide
Carrie Higday-Kalmanowitz
ISBN 10: 9077212434 ISBN 13: 9789077212431
Published by Van Haren Pub, 2005
Used
Soft cover
From
Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
AbeBooks Seller since 13 October 2008
This specific item is no longer available.
About this Item
Description:
Ships from the UK. Used book that is in clean, average condition without any missing pages. Seller Inventory # 4164311-20
Synopsis:
Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre.
Review:
A practical book you will refer to many times during your journey to service excellence. -- Phil Verghis, President, The Verghis Group, Inc
An indispensable resource for any organization seeking to understand and implement ITIL processes and true service value for their customers. -- Brenda Iniguez, Director, Western US, Pink Elephant
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Implementing Service And Support Management ...
Publisher: Van Haren Pub
Publication Date: 2005
Binding: Soft cover
Condition: Good
Top Search Results from the AbeBooks Marketplace
Stock Image
Implementing Service and Support Management Processes, a Practical Guide English Ed.
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR005232122
Quantity: 1 available
Stock Image
Implementing Service & Support Management Processes: A Practical Guide
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Implementing Service & Support Management Processes: A Practical Guide This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9789077212431
Quantity: 1 available
Stock Image
Implementing Service & Support Management Processes: A Practical Guide
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9789077212431
Quantity: 1 available
Stock Image
Implementing Service And Support Management Processes: A Practical Guide
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01. Seller Inventory # G9077212434I4N00
Quantity: 1 available
Stock Image
Implementing Service And Support Management Processes: A Practical Guide
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Used book that is in clean, average condition without any missing pages. Seller Inventory # 4164311-20
Quantity: 1 available
Stock Image
Implementing Service And Support Management Processes: A Practical Guide
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 18694059-6
Quantity: 1 available
Stock Image
Implementing Service And Support Management Processes: A.
Seller: Majestic Books, Hounslow, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 355426916
Quantity: 1 available
Stock Image
Implementing Service And Support Management Processes: A.
Seller: Books Puddle, New York, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Seller Inventory # 26358145467
Quantity: 1 available
Stock Image
Implementing Service And Support Management Processes: A.
Seller: Biblios, Frankfurt am main, HESSE, Germany
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 18358145457
Quantity: 1 available