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Implementing Quality: A Practical Guide to Tools and Techniques

Ron Basu

2 ratings by Goodreads
ISBN 10: 1844800571 / ISBN 13: 9781844800575
Published by Cengage Learning EMEA 2004-06-01, 2004
New Condition: New Soft cover
From Chiron Media (Wallingford, United Kingdom)

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Bibliographic Details

Title: Implementing Quality: A Practical Guide to ...

Publisher: Cengage Learning EMEA 2004-06-01

Publication Date: 2004

Binding: Paperback

Book Condition: New

About this title


Implementing Quality provides readers with the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. Most books on managing quality focus on concepts and strategy rather than how to make it happen, but this text gives guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes. Implementing Quality also covers Six Sigma, a measure of quality that strives for near perfection, in detail. This comprehensive, user-friendly and hands on book is a single source of reference of tools and techniques for all practitioners and students of operational excellence.


Quality Management has spawned a host of trendy concepts and buzzwords (e.g. TOM; JIT; Six Sigma) each promising panaceas for operations management. Each is notorious for superficial articles in glossy management magazines combined with a lack of rogorous or in depth support. The main selling point is suggested by the sub title: its focuses on actual implementation - instead of management consultant speak and offers down to earth explanations of the management of quality in the real world. The treatment is hard-headed and engaged with the nitty-gritty.

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