This book is for anyone motivated and driven by the desire to create improvements within their team or wider business. Whether you are experienced in leading a business and have an interest in the opportunities offered by Lean Six Sigma, or a manager dedicated to improving results within your department, this insightful and eminently practical guide will be your companion throughout the implementation process.

About the Author

Gopal Ranjan

Gopal Ranjan has extensive experience in developing breakthrough improvements and quality management systems. He is a certified Six Sigma Master Black Belt with more than 16 years of experience in the design and deployment of Lean Six Sigma methodology across different organizations. He is also a certified Balanced Scorecard Practitioner. He is also the Lead Auditor on ISO 9001 and ISO 27001 standards. He holds a BTech degree from India's prestigious Indian Institute of Technology, BHU, Varanasi, as well as a Master's degree in Business Administration in Finance. He is also a practicing NLP practitioner and holds a Master's degree in Psychotherapy and Counseling. He regularly writes articles and columns on varied subjects including management, science, psychology, and philosophy for newspapers and magazines. Currently, he heads the Quality function of one of India's foremost IT services companies, Datamatics Global Services Ltd. He can be reached at gopalranjan_2000@yahoo.com.

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