Implementing an Inclusive Staffing Model for Today\ s Reference Services
Language: English
Published by Rowman & Littlefield Publishers, 1987
- Softcover
- New
Seller: moluna, Greven, Germanymoluna
AbeBooks seller since July 9, 2020
Condition: New
£ 79.06
Quantity: Over 20 available
Add to basketItem description from seller
Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Über den AutorJulia K. Nims has been a public services librarian for fifteen years. Currently, she works at Eastern Michigan University Library where she has been Public Services Team Leader. Julia earned an MLS from Indiana Univers.
Seller Inventory # 447084007
- Title
- Implementing an Inclusive Staffing Model for Today\ s Reference Services
- Author
- Nims, Julia K.|Storm, Paula|Stevens, Robert
- Publisher
- Rowman & Littlefield Publishers
- Publication year
- 1987
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 081089128X
- ISBN 13
- 9780810891289
- Series
- Book 1 of 71: Practical Guides for Librarians
The authors, staff members at Eastern Michigan University, chose to address this by implementing an inclusive reference model in which staff and student assistants are trained to answer certain levels of reference questions while working at the reference desk and at other service points. The result was that librarians became more available to work with students who needed in-depth assistance and users were able to get simple questions answered throughout the library. Similar training for all staff and student assistants who work in the library results in better service, more accurate answers, and improved interdepartmental communication.
In Implementing an Inclusive Staffing Model for Today's Reference Services, they describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked. Users ask questions of staff at all service points, not just at the Reference Desk. It is vitally important that those who work at circulation, periodicals, maps, archives and other public service points be trained in how to answer certain reference questions. When this is accomplished, users who have simple questions will not have to make useless treks to the Reference Desk.
Topics covered include:
Recognizing that nearly all staff answer reference questions, but few are trained to do sodocumenting the necessity for a change in reference modelgaining buy-in from all interested parties—librarians, non-MLS staff, and administratorsdetermining the optimal staffing levelcreating training materials and schedulesmonitoring the quality of reference service supervising staffevaluating the new model using multiple methods
Additionally, each chapter contains practical resources such as checklists, forms, and sample materials, and other usable features to support readers as they implement the inclusive reference model.
The book describes in detail the process of transforming traditional reference into a model that transcends departmental and job title boundaries, is focused on the user, and allows librarians to better utilize their time and talents, and include non-professional staff in their reference services.
"Synopsis" may belong to another edition of this title.
About the Author
Julia K. Nims has been a public services librarian for fifteen years. Currently, she works at Eastern Michigan University Library where she has been Public Services Team Leader. Julia earned an MLS from Indiana University, and a MA in History from Florida State University. She has published in RSR: Reference Services Review and the American Journal of Health Behavior, and co-edited several LOEX Conference Proceedings.
Paula Storm is the Science Librarian at Eastern Michigan University and holds an MILS from the University of Michigan. Her work has been found in Magazines for Libraries, Thinking Outside the Box: Essays for Innovative Librarians, and College & Research Libraries.
Robert Stevens earned his MLS from Wayne State University in 2000, has been a regular editor of the LOEX Conference Proceedings since 2006 and has presented at regional and national conferences on topics ranging from library instruction to Frederick Douglass. He is currently the Humanities Librarian at Eastern Michigan University.
"About the title" may belong to another edition of this title.
Shipping rates from Germany to U.S.A.
| Item | 26 to 60 business days | 26 to 60 business days |
|---|---|---|
| First item | £ 41.96 | £ 41.96 |
Payment methods
- Bank Wire Transfer
- Check
- Paypal
Store description
Online Handel nur mit Neubüchern
Seller's business information
Moluna GmbH
Engberdingdamm 27
Greven, Germany 48268
Terms of sale
About Us
Legal website operator identification:
Moluna GmbH
Represented by the general manager Helge Blischke
Engberdingdamm 27
48268 Greven
Germany
Telephone: 02571/5698933
Telefax: 02571/5698930
E-Mail: abe@moluna.de
VAT No.: DE296281834
listed in the commercial register of the local court Steinfurt
Commercial register number - Part B of the commercial register - 10553
We are a member of the initiative „FairCommerce“ since 24.07.2015.
For more information, see: www.haendlerbund.de/faircommerce.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to moluna, Greven, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.