Illustrated TCP/IP - a Graphic Guide to the Protocol Suite

Books are described carefully, accurately and fairly. Despite this errors can occur and of course we'll acknowledge any brought to our attention. If this error is material then we'll either make an appropriate partial refund or allow you to return the book at our cost and make a full refund of the book and postage costs originally paid by you.

We also want you to be happy with your purchase and if having a received a book you decide promptly you no longer want to buy it please feel free to return it without necessarily giving any cause or justification for doing so but after advising us by email or telephone that you plan to do so and receiving due acknowledgement. In such cases the cost of returning the book as well as the original postage cost will fall on you but you'll receive a prompt refund of the cost of the book itself.

Nothing written here supercedes your statutory rights as a consumer and arising from the EU Consumer Rights Directive duly implemented into UK law, for which see the section below, Information Regarding the Right of Cancellation.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Chesil Books, DORCHESTER, United Kingdom, +44 1308 897231, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

We'll also seek to minimise postal charges by packing two or more books together or by using carriers for larger consignments, as appropriate.

Customer data obtained through engagement on this site will be used strictly in accordance with applicable laws and with the same degree of care as would apply to the use of personal data.