Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Language: English
Published by HarperCollins Leadership, 2020
- Hardcover
- Used
Seller: Textbooks_Source, Columbia, MO, U.S.A.Textbooks_Source
AbeBooks seller since November 10, 2017
Condition: Used - Good
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- Title
- Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
- Author
- Solomon, Micah
- Publisher
- HarperCollins Leadership
- Publication year
- 2020
- Condition
- Good
- Binding
- hardcover
- Language
- English
- ISBN 10
- 1400214920
- ISBN 13
- 9781400214921
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.
Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries.
In Ignore Your Customers (and They'll Go Away), you will find:
- Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company.
- A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture.
- Case studies and anecdotes from the great customer-centric companies of our time.
Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable.
Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.
"Synopsis" may belong to another edition of this title.
About the Author
Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. He’s a bestselling author, customer service consultant, and popular keynote speaker. Additionally, he’s a frequent contributor to Forbes and has been featured in The Washington Post, The New York Times, Harvard Business Review, as well as on ABC and CBS.
Solomon is a business leader and entrepreneur, and he was an early investor in the technology behind Apple’s Siri. His broad expertise includes the hospitality industry, healthcare (patient experience), AI (artificial intelligence), retail, automotive, manufacturing, technology, banking, finance, nonprofit, and government.
"About the title" may belong to another edition of this title.
Textbooks_Source
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