IVRS using FreeSwitch PBX: Design and Implementation

Qadeer, Mohammed Abdul, Ansari, Abdullah Mohammad, Nehal, Md

ISBN 10: 3659421707 / ISBN 13: 9783659421709

Published by LAP LAMBERT Academic Publishing, 2013

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Bibliographic Details

• Title: IVRS using FreeSwitch PBX: Design and Implementation
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2013
• Language: English
• ISBN 10: 3659421707
• ISBN 13: 9783659421709
• Binding: Paperback
• Condition: Like New
• Book Type: book

About this title

Synopsis

To retrieve relevant information on a mobile phone without having to open up a web browser is not only easier but also efficient in time-constraint situations. To achieve this, we implemented an Interactive Voice Response System (IVRS) for SIP-based phones. This book aims to propose a cost-effective IVR system using a simple PC without having to set up a physical PBX. Telecommunication services play an important role in exchange of information and communication. Although this system is limited to SIP-based phones, in this book we propose a general IVRS that can be implemented for a regular network operated mobile phone and various architectures that can be implemented through our model. This works in favour of institutes and small-scale companies who wish to implement a help line without the use of a physical PBX.

About the Author

Mohammed Qadeer is an Asst. Professor with the Department of Computer Engineering, Aligarh Muslim University, India. Earlier, he was working with Cisco Systems Inc. as a Network Consulting Engineer in the Advanced Services division. His areas of research are Computer Networks, Wireless & Mobile Networks, NGN, 3G/4G, Location Based Services and QoS.