ITIL Service Operation
David Wheeldon, David Cannon
ISBN 10: 0113310463 ISBN 13: 9780113310463
Published by TSO, 2006
Used
Soft cover
From
WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
AbeBooks Seller since 14 November 2005
This specific item is no longer available.
About this Item
Description:
Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Seller Inventory # wbb0023473395
Synopsis:
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
From the Back Cover: ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: ITIL Service Operation
Publisher: TSO
Publication Date: 2006
Binding: Soft cover
Condition: Good