ITIL 4: Create, Deliver and Support (ITIL 4 Managing Professional)

AXELOS

ISBN 10: 0113316321 / ISBN 13: 9780113316328

Published by TSO, The Stationery Office, 2020

About this Item

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Bibliographic Details

• Title: ITIL 4: Create, Deliver and Support (ITIL 4 Managing Professional)
• Publisher: TSO, The Stationery Office
• Publication Date: 2020
• Language: English
• ISBN 10: 0113316321
• ISBN 13: 9780113316328
• Binding: Paperback
• Condition: very good

About this title

Synopsis

This guide covers ’core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT– enabled products and services whilst also covering supporting practices, methods and tools. ITIL 4 Create, Deliver and Support will: (i) enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market; (ii) cover service performance and will give practitioners an understanding of service quality and improvement methods; (iii) act as a reference guide that practitioners can use in their work, further studies and professional development.

About the Author

Privatized from HMSO in 1996, TSO has a 200-year inheritance of secure, no-fail delivery to Her Majesty's Government and Parliament and it is the largest publisher in the UK by volume, publishing over 15,000 titles a year.