ITIL Continual Service Improvement
Axelos
ISBN 10: 011331308X ISBN 13: 9780113313082
Published by Tso, the Stationery Office, 2011
Used
Paperback
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About this Item
Description:
Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G011331308XI3N00
Synopsis:
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
About the Author: Summary of Updates from the Author The seven-step improvement process and its relationship with the Deming Plan-Do-Check-Act cycle and knowledge management has been clarified. The CSI model has been re-named the CSI approach and the concept of a CSI register has been introduced as a place to record details of all improvement initiatives within an organization. Minor changes have been made throughout the book to clarify the meaning and to improve readability. Particular emphasis has been made on documenting the interfaces from CSI to other lifecycle stages
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Bibliographic Details
Title: ITIL Continual Service Improvement
Publisher: Tso, the Stationery Office
Publication Date: 2011
Binding: Paperback
Condition: Good
Dust Jacket Condition: No Jacket
Edition: 2nd Edition