ITIL 4 Foundation Courseware - English (Hardcover)
Language: English
Published by Van Haren Publishing BV, Zaltbommel, 2019
- Hardcover
- New
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail
AbeBooks seller since October 12, 2005
Condition: New
£ 38.55
Quantity: 1 available
Add to basketItem description from seller
Hardcover. 'ITIL 4 is on its way! We are pleased that we can deliver you courseware which could help you to give excellent classes and deepen your own understanding of ITIL 4.The new version of ITIL launches on February the 28th, 2019 and we are going to be ready soon to deliver accredited courseware and exams. Our material is currently pending accreditation and will be available for training once the release date for training is made available.Translations to Dutch, German and Spanish will follow very soon !If you are interested in this please do let us know also via the link aboveAre you interested in this material ? Please mail to: will be included in the official accredited coursewareHigh-quality courseware supplemented with additional reference materialsPresentations in PPT (always free for partners)Sample questionsSample exam and rationaleSyllabus and GlossaryPre-course reading materialFree branding functionalities Besides the ITIL(R) 4 Foundation Courseware - English (ISBN: 9789401803939) publication you are advised to obtain the publication ITIL(R) 4 - A Pocket Guide (ISBN: 978 94 018 0439 4).The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam.Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment.You'll learn:A Understand the key concepts of service managementA Understand how the ITIL guiding principles can help an organization adopt and adapt service managementA Understand the four dimensions of service managementA Understand the purpose and components of the ITIL service value systemA Understand the activities of the service value chain, and how they interconnectA Know the purpose and key terms of 18 ITIL practicesA Understand 7 ITIL practices Shipping may be from multiple locations in the US or from the UK, depending on stock availability. …
Seller Inventory # 9789401803939
- Title
- ITIL 4 Foundation Courseware - English (Hardcover)
- Author
- Van Haren Publishing
- Publisher
- Van Haren Publishing BV, Zaltbommel
- Publication year
- 2019
- Condition
- new
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 9401803935
- ISBN 13
- 9789401803939
The new version of ITIL launches on February the 28th, 2019 and we are going to be ready soon to deliver accredited courseware and exams. Our material is currently pending accreditation and will be available for training once the release date for training is made available.
Translations to Dutch, German and Spanish will follow very soon !
If you are interested in this please do let us know also via the link above
Are you interested in this material ? Please mail to: Sales@vanharen.net
What will be included in the official accredited courseware
•High-quality courseware supplemented with additional reference materials
•Presentations in PPT (always free for partners)
•Sample questions
•Sample exam and rationale
•Syllabus and Glossary
•Pre-course reading material
•Free branding functionalities
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
Grand Eagle Retail
Bensenville, IL, U.S.A.
AbeBooks seller since October 12, 2005
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