Human Sigma: Managing the Employee-Customer Encounter
Fleming, John H.; Asplund, Jim
Language: English
Published by Gallup Press, 2007
- Hardcover
- Used
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- Title
- Human Sigma: Managing the Employee-Customer Encounter
- Author
- Fleming, John H.; Asplund, Jim
- Publisher
- Gallup Press
- Publication year
- 2007
- Condition
- good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1595620168
- ISBN 13
- 9781595620163
Based on solid research by The Gallup Organization, Human Sigma will appeal to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain a base of high value customers, and improve overall business performance.
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About the Author
Prior to joining Gallup, Fleming spent six years as a member of the psychology faculty at the University of Minnesota. He received his doctorate in social psychology and master’s degree in psychology from Princeton University and his bachelor’s degree from the College of William and Mary in Williamsburg, Virginia. He lives near Princeton, New Jersey, with his wife, Robin, and their twin daughters, Allison and Emma.
Jim Asplund is The Gallup Organization’s Chief Scientist for Strengths-Based Development. He leads Gallup’s global research on the science of human strengths, and how to apply them to improve organizational performance. His consulting expertise focuses on how strengths, employee engagement and customer engagement interact to drive financial performance. Jim is also one of Gallup’s leading methodologists, specializing in complex research and development efforts.
Prior to joining Gallup, Asplund spent eight years as a lobbyist and policy expert at the Minnesota Legislature, representing clients in the areas of taxation, education funding, utilities, land use, and economic development. Asplund earned his bachelor’s degree in mathematics from Grinnell College in Iowa and his master’s degree in public policy with emphasis in mathematical demography from the University of Minnesota. He lives near St. Paul, Minnesota, with his wife, Susan, and their sons, Jakob and Jonas.
"About the title" may belong to another edition of this title.
Off The Shelf
Antonia, MO, U.S.A.
AbeBooks seller since June 14, 2019
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