Human Resource Management in Hospitality Cases
Language: English
Published by Taylor and Francis Inc, US, 2020
- Softcover
- New
Seller: Rarewaves.com USA, London, London, United KingdomRarewaves.com USA
AbeBooks seller since June 11, 2025
Condition: New
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Add to basketItem description from seller
Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept. This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well. …
Seller Inventory # LU-9780815378020
- Title
- Human Resource Management in Hospitality Cases
- Author
- Peter Szende, Suzanne Markham Bagnera, Danielle Clark Cole
- Publisher
- Taylor and Francis Inc, US
- Publication year
- 2020
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0815378025
- ISBN 13
- 9780815378020
- Item weight
- 570 grams
Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field.
Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept.
This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.
"Synopsis" may belong to another edition of this title.
About the Author
Peter Szende has over 25 years of management experience in the hospitality industry in both Europe and North America. He joined Boston University’s School of Hospitality Administration as a faculty member in 2003. Between 2016–2019, he served as the associate dean of academic affairs at Boston University. Currently, Peter is programme lead in hospitality management at Oxford Brookes Business School in the UK. Dr. Szende received a Fulbright U.S. Scholar Grant in 2014.
Suzanne Markham Bagnera has over 20 years of hospitality management experience followed by over 15 years of higher education experience. She joined the faculty at Boston University, School of Hospitality Administration in 2015. In 2019, she was promoted to chair of undergraduate programs and is presently ranked as a clinical assistant professor. Dr. Bagnera received the Lamp of Knowledge Award for being an Outstanding US Educator in 2016 from the American Hotel Lodging Educational Institute.
Danielle Clark Cole is the director of human resources at Trillium Brewing Company in Boston. She is a graduate of the Boston University School of Hospitality Administration and has human resources leadership experience in both Massachusetts and Hawaii at both union and non-union properties.
"About the title" may belong to another edition of this title.
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