Human Factors Engineering

Payments: Payment can be made by cheque, money order VISA and MASTER CARD.
Cheques and money orders should be made payable to, John Thompson, and U.S.
cheques or money orders are no problem for my bank. My prices are listed in US
dollars. Americans Please Note: Postal Money orders
from the U.S. must be marked as International Money Orders (pink/orange color).
My bank will no longer accept those marked cashable in U.S. and possessions only
(green color)! When mailing payment, please make sure your letter has sufficient
postage, as the U.S. Postal Service does charge more for letters mailed to
Canada. It is always helpful to mention what book you're ordering in your
letter. For VISA & Master Card orders, I need your credit card number, its
expiry date and your name as it appears on the card. Credit card orders can then
be shipped right away. US & overseas buyers, please be sure to mention if you
want regular mail or air mail with your order.

Abebooks.com orders: You can also order with your credit card through abe's
secure web site. The postage is automatically calculated and added. If the
amount is too high, say on multiple book orders, or too low, I can adjust the
amount. You then have the option of accepting or rejecting the new charge. There
is no way that the charge can increase without your approval. Of course, the
amount can be decreased without your approval. Canadian buyers note that I will
increase the charge for the GST, as abe does not automatically include this in
the total (tax number 140096355RT0001). Orders sent to the US or overseas are
often sent via Canada Post's small packet rate, which is cheaper than parcel
(order must weigh less than 1 kilogram, above that is parcel only). Both surface
mail and air mail are available that way. The small packet rate is not available
for packages sent to a Canadian address, so I have to send via parcel rate,
unless the order is thin and light enough to ship as an oversize letter.
Oversize letter orders must be less than 20 millimeters thick and less than 500
grams. The letter rate is always first class and may be cheaper than small
packet for US orders (this will always be cheaper than parcel for Canadian
orders). If you order directly from me I can give you an exact shipping amount.
As previously mentioned, with abebooks.com orders I can adjust the shipping if
it's too low (subject to your approval) or too high.

I am gradually scanning pictures of all the books in my data base and I can scan one for you if you would like to see what the book looks like. I have been working my way back chronologically through the data base via my book inventory numbers, so lower inventory numbers usually do not have my scanned images. It will likel;y take a couple of years for this to get completed.

Phone calls: I'm usually available from 6 to 9 PM central time, weekends
included. The number below is my home number as I have a home based business. I
would appreciate it if you could confine your calls to between 7 am and 10 pm
central time. If I am out you can leave a message on my machine which goes on
after the 4th ring. It's always a good idea to e-mail your address, as errors
may occur from voice messages. You can reach me at 204-837-8898. I'm always out
during the day on weekends, and am in and out during the day on weekdays. I do
check my email at least once a day, and I confirm all orders. My web site is http://bookmanonline.com .

My business address:
John Thompson
P.O. Box 20271 RPO Westwood
Winnipeg, Manitoba
Canada R3K 2E6

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to John Thompson, Winnipeg, Manitoba, Canada, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Orders usually ship within 2 business days. Shipping costs are based on books
weighing less than 500 grams. If your book order is heavy or oversized, I may
contact you to let you know extra shipping is required. If the shipping amount is
too excessive I will reduce the cost.