The Human Factor: Using aviation principles to boost organisational performance, reduce error and get the best from your people
Language: English
Published by The Miller West Family Trust 2020-09, 2020
- Softcover
- New

Seller: Chiron Media, Wallingford, United KingdomChiron Media
AbeBooks seller since August 2, 2010
Condition: New
£ 15.23
Quantity: 10 available
Add to basketSeller Inventory # 6666-IUK-9781922391247
- Title
- The Human Factor: Using aviation principles to boost organisational performance, reduce error and get the best from your people
- Author
- Miller, Graham
- Publisher
- The Miller West Family Trust 2020-09
- Publication year
- 2020
- Condition
- New
- Binding
- PF
- Language
- English
- ISBN 10
- 1922391247
- ISBN 13
- 9781922391247
How can you improve the way your organisation handles turbulence?
How do you get your people on the same flight path?
What if you could reduce the number of errors made at your workplace by half?
The aviation industry can provide the answers to these questions, and more. Flying commercial aircraft is complex with little room for error. Over the past 40 years, the aviation industry has developed ways to make commercial aviation safe - so much so that the most dangerous part
of flying on a commercial aircraft is getting to and from the airport.
One of the key ways the aviation industry has achieved this is through the implementation of 'human factors' programs. In aviation, people's lives depend on humans working effectively together to optimise performance, manage risk and respond effectively to changing environments. Yes, technology is critical, but how humans work together is the biggest driver of organisational success. Humans make the big decisions, determine and
implement strategy, and combine their collective wisdom to overcome challenges and make change happen - or not.
This book reveals the simple practices and positive lessons that have emerged from the aviation industry, and shows how these can be adapted and adopted in other industries and organisations - including your own.
The Human Factor explores:
• Human fallibility and why 'errorism' is an unavoidable part of our everyday existence
• How leadership style and teamwork impact human performance
• How you can get your people on the same page and heading in the same direction
• How you can optimise human capacity in your organisation to reduce error, optimise performance and build organisational resilience
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
Chiron Media
Wallingford, United Kingdom
AbeBooks seller since August 2, 2010
Shipping rates from United Kingdom to U.S.A.
| Item | 14 to 21 business days | 14 to 21 business days |
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