Hot CX : Customer Experience for Realists
Stothert, Andrew, Moss, Gary
ISBN 10: 1527217590 ISBN 13: 9781527217591
Published by Brand Vista, 2017
Used
Soft cover
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Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
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This specific item is no longer available.
About this Item
Description:
Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 52286265-20
Synopsis:
Hot CX is silo bustin’, data rich, fast and flexible. It drives revenue and cuts costs. Hot CX forces differentiation, keeps customers central and colleagues inspired. Hot CX embraces the dreamers and the realists of this world, it reaches for the stars while keeping its feet firmly on the ground and everything real. It works by aligning the customer and employee experience, the business needs and the vision for the brand. It has to do all these things – anything else just isn’t hot. Hot CX does not mean producing the greatest, most mind-blowing customer experience that wins endless awards. It means using the brand to drive a compelling omnichannel customer experience that drives success.
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Bibliographic Details
Title: Hot CX : Customer Experience for Realists
Publisher: Brand Vista
Publication Date: 2017
Binding: Soft cover
Condition: Good
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Hot CX: Customer Experience For Realists
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Touchladybirdlucky Studios Dez 2017, 2017
ISBN 10: 1527217590
ISBN 13: 9781527217591
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