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Terms of Sale

This page (together with our Terms of Use, and Privacy and Security Policy tells you information about Loudoun Books Ltd (“We” or “Us”) and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on ABEBooks to you.

These Terms will apply to any contract formed between us in accordance with clause 4.4 for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Products from Loudoun Books Ltd. Please note that by clicking on the button marked "Buy Now" you will be deemed to have read and agreed to be bound to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from us.

You should print a copy of these Terms or save them to your computer for future reference.

We may amend these Terms from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1. Information about us
   1.1 We Trade on the ABEBooks websites and other online sales channels. Loudoun Books Ltd. are registered in Scotland under company number SC393567 and have our registered office at Hewbank Knowe, Sornhill, Galston, Ayrshire KA4 8NF. Our trading address is Hewbank Knowe, Sornhill, Galston, Ayrshire KA4 8NF.
   1.2 To contact us for any reason please do so through the ABEBooks messaging system. If you unhappy with the Products or the service you have received, we are keen to hear from you.

2 Our products
2.1 The images of the Products on ABEBooks sites are of the individual item being sold. Electronic equipment may cause slight colour variations and the Products may therefore vary slightly from those images.
2.2 The images are an integral part of the description so please study them closely.
2.3 All Products shown on ABEBooks sites are also advertised for sale elsewhere. We do our utmost to keep stock levels current, normally within 24 hours. In the unlikely event that a single Product sells on one sales channel and then another, we will honour the first sale.

3 How we use your personal information
3.1 We only use your Personal Information in accordance with our Privacy and Security Policy. Please take the time to read our Privacy and Security Policy, as it includes important terms which apply to you.
3.2 Save as may be varied by our Privacy and Security Policy, we will in any case use the Personal Information you provide to us to:
a. supply you with the Products you have purchased from us;
b. process your payment for such Products

4 How the contract is formed between you and us
4.1 ABEBooks order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each page of the order process.
4.2 After you place an order, you will receive an e-mail from ABEBooks acknowledging that your order has been received. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.3.
4.3 We will confirm our acceptance of your order to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
4.4 If we are unable to supply you with a Product you have ordered, for example because that Product is not in stock or no longer available, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount of the order price as soon as possible.

5 Our right to vary these terms
5.1 We may revise these Terms from time to time in the following circumstances:
a. changes in how we accept payment from you;
b. changes in relevant laws and regulatory requirements; or
c. as we consider to be necessary in light of current trading and/or the general business environment, whether locally, nationally or internationally.
5.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

6 Events outside our control
6.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 6.2.
6.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
6.3 If an Event Outside Our Control takes place that affects the performance of our obligations:
a. we will contact you as soon as reasonably possible to notify you; and
b. our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Loudoun Books Ltd, GALSTON, Ayrshire, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping Terms

1. Displayed Delivery Prices
   1.1 We do not make a profit on Postage and Packaging prices.
   1.2 Postage prices displayed on the ABE website are estimates only.
   1.3 Estimated prices are based upon a 1kg package, 35 x 25 x 10cms in size.
   1.4 We therefore reserve the right to change the postage price.

2 UK Postage Charges
2.1Postage is free for UK purchases using standard delivery
2.2If the purchased item is under 2Kg using selecting the Standard delivery option, we generally use Royal Mail 48 for delivery.
1.3 Purchases selecting the Priority delivery option will generally be sent using Royal Mail Special Delivery by 13:00.

3 Delivery
3.1 Please note that timescales for delivery and delivery charges will vary depending on the service selected and your address. Please allow for extra time for international deliveries.
3.2 We will use reasonable endeavours to fulfil your order by the estimated delivery date. If we are unable to meet the estimated delivery date (where there is an Event Outside Our Control for example), we will contact you with a revised estimated delivery date.
3.3 Delivery will be completed when we deliver the Products to the address you gave us. We shall not be liable for delays or other disadvantages to the Customer, which result from an incorrect address being supplied at the time of order.
3.4 If no one is available at your address to take delivery, the carrier should either leave you a note that the Products are being held securely by the carrier, in which case, please contact the carrier in the manner provided on the undelivered note to rearrange delivery, or the Products may be left by our carrier with a neighbour or elsewhere in a discreet and secure place which should be notified to you by the carrier at the time of delivery.
3.5 If we are not able to deliver the whole of your order at one time due to the size of the order, we may deliver the order in instalments. We will not charge you extra delivery costs for this. However, if you ask us to deliver your order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
3.6 The Products will be your responsibility from the completion of delivery.
3.7 You will own the Products only once we have received payment in full, including all applicable delivery charges for the full order made by you.

4 International delivery
4.1 We deliver to most countries in the world. However, there are delays associated with delivery outside of the UK that are beyond our control.
4.2 All overseas deliveries will be sent fully insured. This cost will be borne by you.
4.3 If you order Products from us for delivery to an International Delivery Destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, and we cannot predict their amount.
4.4 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
4.5 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Privacy and Security Policy

Document Contents:

1. Our Commitment To Your Privacy
2. Personal Information
3. What Personal Information Do We Collect?
4. How Do We Collect Personal Information?
5. How Do We Use Personal Information?
6. Disclosure of Personal Information
7. Targeted Advertising
8. Storage and Security
9. Access, Modification and Choices
10. Third Party Sites
11. Retention Period
12. Children’s Personal Information
13. Sensitive Information
14. Changes to Privacy Policy
15. Contact Us

Our Commitment To Your Privacy
Loudoun Books Ltd. trading on ABEBooks Wedsites (we, us) are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By trading with us and/or providing your personal information to us you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act) and applicable legislation in force from time to time, the data controller is Loudoun Books Ltd., Hewbank Knowe, Sornhill, Galston, Ayrshire KA4 8NF.
Personal Information
What Personal Information Do We Collect?
The type and quantity of information we collect and how we use it depends on why you are providing it. Personal Information is information or pieces of information that could allow you to be personally identified.

We may collect and process data about you including the following:
•Your name;
•Address
•E-mail address;
•Phone number and financial, credit and debit card information when you make a purchase.
How Do We Collect Personal Information?
We and our suppliers may collect Personal Information in a variety of ways including:

Through the site
You may give us information about you by filling in forms, making orders and using ABEBooks websites - this includes information you provide when you place an order on the site, submit a review or when you report a problem;

Offline
We may collect Personal Information from you offline such as when you telephone our customer service number. We may record calls for training and quality purposes. Where your call is to be recorded, you will be informed of this at the beginning of the call. We may use the information that we collect from you for training and monitoring the quality of the information that we provide you over the telephone. Call recordings are stored securely and access to such recordings is limited to certain personnel only. Recorded calls will be saved for no longer than is necessary;

From You
Information such as date of birth, gender and post code, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information to us;

In some cases, we may use a third-party payment service such as ABEBooks to process purchases made through the sites. In these cases, your Personal Information may be collected by this third party and not by us and will be subject to the third party's privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party's use or disclosure of your Personal Information.

How do we Use Personal Information?
We may use information held about you in a number of ways including:
•To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, communicate with you regarding your purchase and respond to your questions and comments;
•To process payment. All financial, credit and debit card information is handled according to Payment Card Industry Data Security Standard (PCI-DSS) compliant rules and processes. We store fragments of your credit card number, it's expiry date, country of issue, and billing postcode. We do not store the full card number or CVV. Card details entered in checkout are transmitted directly to our payment processing partner (a direct payment gateway) from your browser and are not transmitted directly to us. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit and debit card information by our store and our suppliers and service providers;
•We do not use your Personal Information for marketing purposes;
•As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our Terms and Conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Disclosure Of Your Information
We may share your information with selected third parties including:
•Third parties including business partners, suppliers and sub-contractors who provide services to us (such as credit card processing services, When we share Personal Information with such third party providers we require that they use your Personal Information to the extent necessary for providing services to us (or you, as the case may be) and not for their own marketing purposes;
•In the event that Loudoun Books Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
•If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms of Sale or to protect the rights, property, or safety of Professional Books Limited, our customers, or others.
Storage and Security
All information you provide to us is stored on our secure servers. All interactions with Loudoun Books Ltd., including payment transactions, will be encrypted using SSL technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers; this includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By using our site, you acknowledge and consent to the potential transfer, processing and storage outside of the EEA. You should be aware that many countries outside the EEA do not afford the same legal protections to Personal Information as countries within the EEA. Transfers will be made in accordance with the applicable legislation, and we will take reasonable and necessary measures (so far as it is within our control to do so) to ensure that third parties involved will provide an adequate level of protection.

Access, Modification and Choices
We aim to give you as many choices regarding our use and disclosure of your Personal Information.

When you order from us, we will send you administrative emails relating to that order. These include but are not limited to: a confirmation of your order, notification of dispatch, and tracking information. If you receive an email confirmation of an order you did not place please Contact Us.

You have the right to access, change and/or delete Personal Information we hold about you. Your right of access can be exercised in accordance with applicable laws. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. We will notify you if a charge is applicable before proceeding with your request.

We will try to comply with your requests as soon as reasonably practicable and within a maximum of 30 days. If your request is more complex, will we provide an update within 30 days, and aim to comply within a maximum of 90 days. Please note that despite our efforts, there may be residual information that will remain within our databases and other records, which will not be removed or changed immediately. Further, please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g. when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).

The consequences of choosing not to provide your Personal Information that we request from time to time are that we may not be able to deliver the goods or services you have requested, fulfil your orders or carry out our obligations under any contract entered into between you and us. Please Contact Us if you would like to understand more about your options.

Third Parties
This Privacy Policy does not address, and we are not responsible for, the privacy, information held on ABEBooks sites or their third-party services.

We are also not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organisations, such as Facebook, Apple, Twitter, Google, Microsoft or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organisations through or in connection with the apps or our social media pages.

Retention Period
We will retain your Personal Information only for the period necessary to fulfil the purposes outlined in this Privacy Policy. We have an internal retention policy where there are varying retention periods for different categories of information depending on our legal obligations and whether there is a commercial need, such as answering customer account queries. After a retention period has elapsed, the data is deleted.

Children's Personal Information
If you are under the age of 18, you should review the terms of this Privacy Policy with your parent or guardian to make sure you both understand them. Although we are not responsible for determining the age of ABEBooks users, if we learn that we have collected information from an individual under the age of 18 without parental consent, then we will delete that information as soon as possible and may at our discretion disable such individual's access to purchase from us. If you believe that we have mistakenly or unintentionally collected Personal Information of a minor through our channels without appropriate consent, please Contact Us immediately.

We offer books and items for young adults for purchase by adults. For the protection of children's privacy, we require parental consent from users who wish to make an order for one of these items for any users under the age of 18.

Sensitive Information
We generally ask that you do not send us, and you do not disclose, any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal background or trade union membership) on or through the site or otherwise to us. If you believe that we have mistakenly or unintentionally collected sensitive Personal Information through our channels please Contact Us immediately.

Changes To Our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the site. Your continued use of our services following these changes means that you are deemed to accept the revised Privacy Policy.

Contact
Please do not hesitate to Contact Us if you have any questions, comments or concerns about this Privacy Policy.
As stated in the sections above, you have various rights with regard to your Personal Information including the right to tell us if you:
•do not want to be contacted in the future by us;
•would like to find out what information we have about you, would like a copy of the Personal Information which we hold about you. (You may be charged an administration fee when we provide you with the requested information to cover our time and postage and handling or retrieval costs);
•if you think that any Personal Information we hold about you is inaccurate, incomplete, out-of-date or irrelevant; and
•wish to report any breaches of the Privacy Policy.
If you have any questions or complaints about this Privacy Policy, please Contact Us. We will investigate any complaint and notify you of our decision in relation to the complaint, as soon as practicable after it is received.

If we are unable to satisfactorily resolve your concerns about our handling of your Personal Information, you can contact the Information Commissioner's Office (ICO) either through their website: https://ico.org.uk/or through the ICO telephone helpline: 0303 123 1113.