Holistic Retail Design: Reshaping Shopping for the Digital Era. This item is unavailable.Holistic Retail Design: Reshaping Shopping for the Digital Era

Holistic Retail Design is setting out a theory on design of retail formats and shopping experiences. It introduces strategies in holistic constitution and the improvement of retail experiences across stationary, temporary and digital customer touch-points and intermediates between the consumer, the retail brand and the products being offered. It features those strategies in a number of chapters, and also includes international best practice cases.

Holistic Retail Design sets out a theory that reshapes shopping by introducing strategies in holistic constitution and the improvement of retail experiences. It covers stationary, temporary and digital customer touch-points and intermediates between the consumer, the retail brand and the products being offered. The theory shapes spaces, platforms, events, interfaces, signage and communications, expanding scope whilst introducing retail archetypes linking to customer role models.
The holistic approach in retail is a child of the second digitisation wave. Since 2005, the changes that Web 2.0 applications have wrought on consumers' social and everyday practical behaviour patterns marked the beginning of the internet's impact on purchasing behaviour, and consequently on retailing. Total price transparency, visible customer reviews and the soaring number of online shops changed the market. However, nobody was responsible for the single most vital differentiation factor besides price: the customer's holistic experience, lately also known as the customer journey.