Hernon, P: Assessing Service Quality
Language: English
Published by American Library Association, 2015
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 108.33
Quantity: 2 available
Add to basketItem description from seller
Neuware - Since Assessing Service Quality premiered in 1998, scores of library managers and administrators have trusted its guidance for applying a customer-centred approach to service quality and performance evaluation. This extensively revised edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Seller Inventory # 9780838913086
- Title
- Hernon, P: Assessing Service Quality
- Author
- Peter Hernon
- Publisher
- American Library Association
- Publication year
- 2015
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 0838913083
- ISBN 13
- 9780838913086
- Edition
- 3rd Edition
- Item weight
- 546 grams
- Dimensions
- 279x216x14 mm
"Synopsis" may belong to another edition of this title.
About the Author
Ellen Altman, now retired, was visiting professor in the Department of Library and Information Studies, Victoria University of Wellington (New Zealand), 1996– 1997. She had been a faculty member at the Universities of Kentucky and Toronto and at Indiana University, professor and director of the Graduate Library School at the University of Arizona, and feature editor of Public Libraries, the official publication of the Public Library Association. Altman was coeditor of “The JAL Guide to the Professional Literature” in the Journal of Academic Librarianship, a member of the editorial board of Library Quarterly, and a co-author of Performance Measures for Public Libraries. She received the Distinguished Alumni Award from Rutgers School of Communication, Information and Library Studies, in 1983.
Robert E. Dugan is the dean of libraries at the University of West Florida (Pensacola). Prior to assuming this position, he had been at Suffolk University, Boston; Wesley College, Dover, Delaware; and Georgetown University, Washington, D.C. He has also worked in state and public libraries during his 40-year career. He is the co-author of 13 books, including the award-winning Viewing Library Metrics from Different Perspectives (2009).
"About the title" may belong to another edition of this title.
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