Heaths and Heathers (A Wisley Handbook)

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If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Wessex Gourmet, Poole, United Kingdom, +44 07543 347500, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

All purchases will be shipped by the most cost effective method - all parcels will be packed securely. PLEASE NOTE: any shipping prices shown in the listing (in the UK or overseas) should be taken as a guide only - the actual cost will depend on the size/weight of the parcel and the service used. Apart from some of the courier services, parcels are NOT tracked - this can be arranged at an additional cost but please enquire before ordering.

WITHIN THE UK
All parcels weighing under 2kg will be sent by Royal Mail (2nd Class). If 1st Class delivery is requested, parcels up to 1.0kg will be covered (an additional charge will apply for parcels weighing 1.0kg-2.0kg).

All parcels weighing over 2kg will be sent by a Courier service. We use a booking agent so the courier/service used will vary depending on the size/weight of the parcel (an additional charge will apply for courier services).

OVERSEAS
Whilst we are happy to send books overseas, please be aware that the cost of doing so can be expensive. In the first instance it is advisable to contact us so that we can advise you of the services available and their cost. PLEASE NOTE: any customs duties or additional courier charges incurred within the receiving country are the responsibility of the BUYER.

EXTRA CHARGES NOTED IN LISTINGS
Items that require additional postage within the UK or overseas will be noted in the listing with either "Weight exceeds standard 1.0 kg rates - extra postage may be requested for UK 1st class/overseas deliveries" or "HEAVY (x kg) - extra postage will be required." Extra charges will be requested when your order is processed (but feel free to contact us before ordering to find out what it will be).

DELIVERY TIMES
Once parcels are in the hands of UK Royal Mail/Courier services we have no control over how long they will take to reach you! Although delivery times are given, they should be taken as a guide only as there could be factors affecting them which may result in delays.