Healthcare Hospitality Excellence : Principles, Practices, and Leadership Strategies for Patient-Centered Care
Language: English
Published by Amazon Digital Services LLC - Kdp Aug 2026, 2026
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 37.21
Quantity: 2 available
Add to basketItem description from seller
Neuware - Healthcare Hospitality ExcellenceHealthcare and hospitality have long shared a common purpose, by serving people. Yet too often, they are viewed as separate industries rather than complementary disciplines. Healthcare Hospitality Excellence bridges that gap by demonstrating how hospitality-inspired leadership, compassionate care, and service excellence can transform the patient experience while strengthening organizational culture and employee engagement.Drawing on more than twenty years of healthcare experience and academic study in hospitality management and healthcare leadership, Mary Mann Cortes introduces the Healthcare Hospitality Excellence Framework (HHE Framework) a practical, evidence-informed model designed to help healthcare organizations create memorable experiences through compassionate care and exceptional leadership.This comprehensive training manual explores: - Patient-centered care and service excellence- Hospitality principles in healthcare- Compassionate communication- Servant leadership- Employee engagement and workforce retention- Organizational culture- Service recovery strategies- Diversity and cultural competence- Artificial intelligence and innovation in healthcare- Leadership development and continuous improvementDesigned for healthcare leaders, nurses, physicians, allied health professionals, students, educators, and healthcare organizations, this book provides practical tools, real-world applications, reflection activities, and leadership strategies to improve patient experiences while fostering cultures of excellence.Whether you are leading a healthcare team, educating future professionals, or seeking to elevate the patient experience, Healthcare Hospitality Excellence offers an inspiring roadmap for transforming healthcare through compassion, innovation, and hospitality-inspired leadership.…
Seller Inventory # 9798189923647
- Title
- Healthcare Hospitality Excellence : Principles, Practices, and Leadership Strategies for Patient-Centered Care
- Author
- Mary Artis Mann Cortes
- Publisher
- Amazon Digital Services LLC - Kdp Aug 2026
- Publication year
- 2026
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 13
- 9798189923647
- Item weight
- 581 grams
- Dimensions
- 229x152x23 mm
- Series
- Book 1 of 1: Healthcare Hospitality Excellence
Healthcare and hospitality have long shared a common purpose, by serving people. Yet too often, they are viewed as separate industries rather than complementary disciplines. Healthcare Hospitality Excellence bridges that gap by demonstrating how hospitality-inspired leadership, compassionate care, and service excellence can transform the patient experience while strengthening organizational culture and employee engagement.
Drawing on more than twenty years of healthcare experience and academic study in hospitality management and healthcare leadership, Mary Mann Cortes introduces the Healthcare Hospitality Excellence Framework (HHE Framework) a practical, evidence-informed model designed to help healthcare organizations create memorable experiences through compassionate care and exceptional leadership.
This comprehensive training manual explores:
• Patient-centered care and service excellence
• Hospitality principles in healthcare
• Compassionate communication
• Servant leadership
• Employee engagement and workforce retention
• Organizational culture
• Service recovery strategies
• Diversity and cultural competence
• Artificial intelligence and innovation in healthcare
• Leadership development and continuous improvement
Designed for healthcare leaders, nurses, physicians, allied health professionals, students, educators, and healthcare organizations, this book provides practical tools, real-world applications, reflection activities, and leadership strategies to improve patient experiences while fostering cultures of excellence.
Whether you are leading a healthcare team, educating future professionals, or seeking to elevate the patient experience, Healthcare Hospitality Excellence offers an inspiring roadmap for transforming healthcare through compassion, innovation, and hospitality-inspired leadership.
"Synopsis" may belong to another edition of this title.
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|---|---|---|
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represented by the managing director Christel Glass
Garlebsen 48
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Deutschland
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