Harnessing Emotion AI for Customer Support and Employee Wellbeing

Emotion AI transforms the way organizations interact with both customers and employees by enabling systems to recognize, interpret, and respond to human emotions. In customer support, emotion AI creates more empathetic and responsive service experiences by analyzing voice tone, facial expressions, and text sentiment to tailor interactions in real-time. In the workplace, it enhances employee wellbeing by monitoring stress levels, detecting burnout signals, and promoting mental health through support systems. By integrating emotion AI into business operations, businesses may improve service quality while fostering a healthier, more emotionally intelligent work culture. Harnessing Emotion AI for Customer Support and Employee Wellbeing explores how advanced AI can drive positive changes in business operations, environmental sustainability, and personal well-being. It delves into the transformative potential of emotion AI, designed to analyze and respond to human emotions. This book covers topics such as digital technology, service sectors, and sentiment analysis, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists.

|Jihene Mrabet – Editor| Jihene Mrabet's journey through the world of Clinical Psychology is marked by a profound passion for research and a deep understanding of human psychology with a distinguished PhD in Clinical Psychology from France and the distinction of holding two master's degrees, one in professional Clinical Psychology and the other in the intricate field of Psychopathology. Her journey of exploration and practice commenced in 2008, and it has been nothing short of a remarkable odyssey. Dr. Mrabet's commitment to the art of teaching and the noble endeavor of imparting knowledge to eager minds is evident in every facet of her work. Her areas of research are as diverse as they are vital, covering a rich tapestry of subjects, from Children and Adolescence psychology to Addiction, Health Psychology, organizational Psychology, Psychopathology, and the nuanced realm of Positive Psychology. Currently, as a Program leader of Master of Psychology at Amity University Dubai, she takes on the crucial role of nurturing the minds of future generations. Her leadership as the Head of the Center of Excellence for Research about Health and Wellbeing showcases her dedication to advancing knowledge in the field. Dr. Mrabet's commitment to community service and educational workshops knows no bounds. She delivered various workshops not only within the educational sector but also to industry collaborators about the evaluation of the professional practices, Coping with COVID 19 confinement, Communication, Mental Health at work, Personality, Stress management at work, Conflict management and Team-building… She has been a sought-after guest on prestigious platforms such as Dubai TV, Al Arabia, and MBC, where her discussions have delved into captivating topics. These conversations touch upon the unique psychological attributes of children, the transformative power of forgiveness, the profound consequences of emotional generosity on mental health, strategies for managing relationships with others, the therapeutic role of humor in our mental and physical well-being, the intriguing world of social media narcissism, the intricacies of Disaster Psychology and its impact on humanity, the significance of self-esteem and self-confidence, the enchanting world of dreams, and the intricate relationship between artificial intelligence and the challenges of education…

Soumaya Boudagga is a distinguished microbiologist and lecturer at Amity University Dubai. She holds a Bachelor’s degree in Biotechnology, a Master’s degree in Molecular Biology, and a PhD in Biological Sciences, specializing in Microbiology. With over eight years of laboratory experience, Dr. Boudagga has made significant contributions to Microbial Biotechnology, Genetics of Microbes, Food Microbiology, Infection Microbiology, Mycology, and Virology. Her expertise lies in isolating and identifying microbes and exploring the biotechnological applications of their bioactive molecules. She is particularly interested in sustainable biotechnology solutions, including bio-based packaging, bioremediation, and microbial enzyme applications. Dr. Boudagga has published extensively in peer-reviewed scientific journals, contributing to advancements in microbial genetics and applied mycology. Her research has been featured in leading journals, reflecting her commitment to innovation and scientific discovery.

Ridhima Sharma is an ex M phil student, thapar University, Patiala

Rohit Bansal is currently serving as an adjunct faculty at Rockford college, Sydney, Australia. With extensive expertise in organizational behaviour, marketing management, human resource management, digital marketing and emerging technologies, he has made remarkable contributions to academia and research. An accomplished author and editor, Dr. Bansal has published and edited numerous books with renowned national and international publishers. He has also actively participated in 60 conferences and seminars, presenting research findings and engaging in academic discussions. Dr. Bansal holds prestigious positions in the editoria; advisory boards of 110 national and international peer reviewed journals, reflecting his significant role in academic publishing and research dissemination. Additionally, he has been a member of advisory committees for various international conferences and has chaired multiple conference sessions. His contributions to academic and research have been widely recognized, earning him numerous awards for excellence in teaching, research and scholarly contributions.