Hardware and Software Customer Satisfaction in Japan: A Comparison of U. S. And Japanese Vendors (Classic Reprint)

Michael A. Cusumano

ISBN 10: 0243217633 / ISBN 13: 9780243217632

Published by Forgotten Books, 2018

About this Item

New Book. Shipped from UK. Established seller since 2000.

Seller Inventory # LW-9780243217632

Bibliographic Details

• Title: Hardware and Software Customer Satisfaction in Japan: A Comparison of U. S. And Japanese Vendors (Classic Reprint)
• Publisher: Forgotten Books
• Publication Date: 2018
• Language: English
• ISBN 10: 0243217633
• ISBN 13: 9780243217632
• Binding: PAP
• Condition: New

About this title

Synopsis

Excerpt from Hardware and Software Customer Satisfaction in Japan: A Comparison of U. S. And Japanese Vendors

There were also several other vendors of office computers and minicomputers, such as Toshiba and Oki Electric, and u.s. Firms such as Digital Equipment Corporation, although they had small market shares.

About the Publisher

Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com

This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.

About the Author

Professors David B. Yoffie and Michael A. Cusumano are the authors of the bestselling Competing on Internet Time.

Yoffie is the Max and Doris Starr Professor of International Business Administration at Harvard Business School and is the longest-serving member of the Intel board of directors. He is the author, coauthor, or editor of nine books and has written extensively for the New York Times, the Wall Street Journal, and the Harvard Business Review.

Cusumano is the Sloan Management Review Distinguished Professor of Management at the Massachusetts Institute of Technology's Sloan School of Management, with a joint appointment in the MIT School of Engineering. He is the author, coauthor, or editor of eleven books, including the classic bestseller Microsoft Secrets and Staying Power: Six Enduring Principles for Managing Strategy and Innovation in an Uncertain World.