Harbour, J: The Basics of Performance Measurement
Language: English
Published by Taylor & Francis, 2009
- Softcover
- New
Seller: moluna, Greven, Germanymoluna
AbeBooks seller since July 9, 2020
Condition: New
£ 34.91
Quantity: Over 20 available
Add to basketItem description from seller
Dr. Jerry Harbour combines over 30 years of domestic and international experience from such diverse fields as advanced technology development and evaluation, defense and national security, national laboratory research and development, oil exploration and.
Seller Inventory # 595834009
- Title
- Harbour, J: The Basics of Performance Measurement
- Author
- Jerry L. Harbour
- Publisher
- Taylor & Francis
- Publication year
- 2009
- Condition
- New
- Binding
- Kartoniert / Broschiert
- Language
- English
- ISBN 10
- 1439802491
- ISBN 13
- 9781439802496
- Edition
- 2nd Edition
You can’t understand, manage, or improve what you don’t measure
While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard.
Yet, despite the book’s continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge.
Harbour provides a six-step method for developing a performance measurement system. He shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. He also covers collection and distribution, as well as the value of performance measure displays. When you finish this book, you will be able to undertake performance measurement with new confidence. You will also come away knowing how to present your findings with an authority that will convince stakeholders of the importance and accuracy of your results.
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About the Author
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| Item | 26 to 60 business days | 26 to 60 business days |
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