Happy Customers Faster Cash China edition: A practical guide to effective communication & practice in Credit Management

Happy Customers Faster Cash China edition is a practical book about effective communication in Credit Management, written by professionals for professionals. The book focuses on building sustainable and productive customer relationships. The book contains many practical examples and tips that will help the new as well as experienced credit professionals to perform better on the job. At the end of the day, credit professionals want two things: (1) for customers to pay on time, and (2) to keep and grow positive working relationship with customers. To accomplish this requires exceptional communication and negotiation skills and of course a lot of practice. This book serves as a “refresher” for the seasoned professional and helps the up-and-coming credit professional to gain fundamental skills and insights into corporate credit management and business communication. In this edition, you will find new information on:

• Credit Management in China
• China business Culture and Communication in Credit Management
• Useful Links about China

Whether you buy from or sell to companies in China, the insights and tips in this book will give you a significant head start!
“A lot of research and case study has gone into the book, which makes the book exceptional and worth-reading.”
Benedict Wong, President & CEO of Total Credit & Risk Management Group, Hong Kong

“This book succeeds in giving clear directives regarding the communication and cooperation with customers from different angles in a fun and practical way”
Jeroen van Santen, General Manager Accounting & Reporting, Sony Europe Limited

“Challenges addressed are real-world oriented and deliver recommendations that contribute to the profitable expansion strategies of any enterprise. It is both readable and digestible for any person interested in any of the topics discussed. Fine work!”

Patrick O. Connelly Phd, Founder and CEO Tao Institute for Credit and Risk Management, Clearwater, Florida

“This book gives an excellent overview on every aspect of credit management. Every chapter is full of advice.”
Lorna Rowe, Credit Controller, Ireland

Marcel Wiedenbrugge

Marcel Wiedenbrugge is managing director of WCMConsult. Marcel combines knowledge and experience in account management/sales, credit management, service management and related software solutions. In the past he worked for companies like Ricoh, Van Ommeren Ceteco, PCD Polymere and Yamaha Musical Instruments Europe. Most of the time he worked in a B2B environment, but he is also quite familiar with retail. Marcel is an entrepreneur, speaker, writer, researcher, trainer and consultant. He develops, organizes and conducts workshops, trainings and seminars. He frequently writes articles and is the author of several books.

www.wcmconsult.com marcel.wiedenbrugge@wcmconsult.com

Alexander Lo

Alexander has over 25 years of experience in Business Information Management and Information Technology. Previously, he has held leadership positions in the world’s leading Business Information providers, including Managing Director of Thomson Reuters Asia, and General Manager of Dun & Bradstreet (D&B), Hong Kong and Taiwan. In addition, he personally managed Hong Kong's Commercial Credit Bureau while working with D&B, and the Consumer Credit Bureau through his directorship at TransUnion Limited. With a long career at General Electric (GE), Alexander developed a keen interest in how to manage businesses using Business Information. Alexander is a frequent speaker in media, at academic institutions, and industry seminars and conferences across Greater China, focusing on credit & compliance management, new market penetration and cross cultural management issues.

https://www.linkedin.com/in/alexlo8

Cliff Wynn

Cliff Wynn is managing director of RK Business Training Ltd. Cliff has both experience of working in the training, collections and tracing industry for many years. He has also worked with and for many of the leading professional bodies within the credit and collections industry, including the role of Head of Training for the Institute of Credit Management. During his career Cliff has worked with many large organizations on various training programmes in the collections area. Clients have included, Orange, Shell, Marston Group, Brighthouse, NPower, British Gas, Polycom BV, and the Finance and Leasing Association.

www.rkbusinesstraining.co.uk cliff@rkbusinesstraining.co.uk