Handling customer disconfirmations : a model of the service provider's response process. With a foreword by Hans Mühlbacher / Gabler Edition Wissenschaft : Focus. Dienstleistungsmarketing
Mairamhof, Gaby:
Published by Wiesbaden : Dt. Univ.-Verl. - Wiesbaden : Gabler, 1996
Language: English
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Condition: Gut
Soft cover
From Antiquariat Thomas Haker GmbH & Co. KG, Berlin, Germany
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