Handling Difficult People: What to Do When People Try to Push Your Buttons

Townsend, John

ISBN 10: 1404175679 / ISBN 13: 9781404175679

Published by Thomas Nelson, 2009

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00089706437

Synopsis:

Let's face it, hard as we try, none of us can avoid contact with difficult people.  Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy.  Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.  He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work!  He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

About the Author:

Dr. John Townsend is a nationally known leadership consultant, psychologist, and author, selling over 10 million books, including the New York Times bestselling Boundaries series. John founded the Townsend Institute for Leadership and Counseling and the Townsend Leadership Program. Dr. Townsend travels extensively for corporate consulting, speaking events, and to help develop leaders, their teams, and their families. John and his family live in Southern California and Texas. Visit DrTownsend.com.

Bibliographic Details

Title: Handling Difficult People: What to Do When ...
Publisher: Thomas Nelson
Publication Date: 2009
Binding: Soft cover
Condition: Good