Handbook of Public Services Management. This item is unavailable.Handbook of Public Services Management

Public service managers are increasingly being expected to account for their activities and those of their organizations, in terms of measurable results. This book covers all the key issues currently affecting public service management. It is organized in a practical way to help readers approach strategic issues such as: managing relationships with the external environment, including regulatory and financial bodies and coping with the issues of privatization and competitive tendering; evaluation of the performance of public services and distinguishing criteria for doing so; developing staff and controlling professionally qualified staff and allocating and accounting for the use of resources, including information technology.

"A welcome and timely continuation ... the breadth and choice of examples provide a solid sense of the major developments of the last 13 years across the public sector." MR and AMA News

"Highly recommended." Asian Journal of Public Administration.