The Guidebook for Performance Improvement : Working with Individuals and Organizations
Language: English
Published by Wiley, 1996
- Hardcover
- Used
Condition: Used - Very good
Current price: £ 32.32
Quantity: 1 available
Add to basketItem description from seller
Zustand: Gut | Seiten: 660 | Sprache: Englisch | Produktart: Bücher | The only practical guide to performance improvement that regards customer satisfaction as the ultimate goal! This book combines all the current improvement approaches into one comprehensive, holistic approach that can be successfully applied to individuals and organizations alike.
Seller Inventory # 1292141/203
- Title
- The Guidebook for Performance Improvement : Working with Individuals and Organizations
- Author
- Unbekannt
- Publisher
- Wiley
- Publication year
- 1996
- Condition
- Gut
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0787903531
- ISBN 13
- 9780787903534
- Seller catalogs
- Bücher
The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success.
Among the many leading contributors to this volume are:
- Dale M. Brethower
- Diane Dormant
- Judith Hale
- Roger Kaufman
- Danny G. Langdon
- Bette Madson
- Ann W. Parkman
- Sivasailam "Thiagi" Thiagarajan
- Odin Westgaard
- Jack Zigon . . . and many more!
- You'll learn vital performance improvement steps including:
- Defining objectives and ensuring that they are useful
- Determining what results to achieve
- Designing and implementing interventions, programs, and activities that will achieve results
- Planning appropriate evaluation efforts . . . and much more!
The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents:
- --The Origins and Critical Attributes of Human Performance Technology
- Research and Development Origins of Performance Systems
- Social Responsibility
- --A Strategic-Planning Framework: Mega Planning
- Preparing Performance Indicators and Objectives
- Needs-Assessment Basics
- Business-Unit Performance Analysis and Development
- Organizational Mapping
- Job-Task Analysis
- --The Hierarchy of Interventions
- Applications of Total Quality Concepts to Organizational Effectiveness
- Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness
- Job Aids
- Recruitment and Turnover
- Accountability for Staff Turnover
- Performance Management
- Program Management: Its Relationship to the Project
- Rewards and Performance Incentives
- Developing Test and Assessment Items
- Quality Management/Continuous Improvement
- Performance Appraisal
"Synopsis" may belong to another edition of this title.
About the Author
Roger Kaufman is director of Roger Kaufman & Associates and professor and director of the Office for Needs Assessment and Planning at Florida State University.
Sivasailam Thiagarajan is president of Workshops by Thiagi, a consulting and training company. He is also the editor of the Thiagi GameLetter, a newsletter that deals with training games andactivities.
Paula MacGillis is the editor of The Guidebook for Performance Improvement: Working with Individuals and Organizations, published by Wiley.
"About the title" may belong to another edition of this title.
Shipping rates from Germany to U.S.A.
| Item | 60 to 60 business days | 60 to 60 business days |
|---|---|---|
| First item | £ 87.61 | £ 108.47 |
Payment methods
- Bank Wire Transfer
- Check
- Paypal
Store description
Seit über 30 Jahren handeln wir mit Büchern. Begonnen hat alles als kleiner Fachbuchhandel in Berlin. Heute sind wir spezialisiert auf den An- und Verkauf gebrauchter Bücher. Noch immer liegt unser Fokus dabei auf den Kategorien: Fachbuch und englischsprachige Literatur. Hinzu kommen Bücher aus allen anderen Genres, wie Belletristik, Biografien oder Kinderbücher. Unser oberstes Ziel ist dabei die Weiterverwendung von Dingen und die Schonung von Ressourcen. Neben dem Ankauf von privaten Büchern oder Haushaltsauflösungen kaufen wir bundesweit komplette Bibliotheken und Buchbestände von Institutionen auf, um diese nachhaltig ein weiteres Mal auf den Markt zu bringen. Parallel dazu bietet Buchpark die Möglichkeit, große Mengen einzulagern. Ganze Bibliotheken und umfangreiche Buchbestände werden von uns professionell auf Qualitätsmerkmale hin untersucht und sorgfältig für den Onlinehandel aufbereitet. Wir schenken Büchern ein zweites Leben.…
Seller's business information
Buchpark GmbH
Krügerweg 1
Trebbin, Germany 14959
Buchpark
Imprint
Legal provider identification:
Buchpark GmbH
represented by the managing directors Dr. Frank Jacobi, Michael Antonius Horst Jacobi
Krügerweg 1
14959 Trebbin
Germany
Phone:+49 03381 79 76 585
E-Mail: abebooks@buchpark.de
VAT ID No.: DE243674915
registered in the commercial register of the district court Potsdam
Commercial register number HRB 33655 P
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at
at https://ec.europa.eu/odr.
We are a member of the "FairCommerce" initiative since 04.04.2019.
You can find more information about this at www.haendlerbund.de/faircommerce.
Cancellation policy/ sample cancellation form/
General Terms and Conditions and Customer Information/ Privacy Policy
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Buchpark, Trebbin, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.