Your Guide to Customer Service (Paperback)
Language: English
Published by Counterpoint Publishing, 2025
- Softcover
- New
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
AbeBooks seller since June 29, 2022
Condition: New
£ 18.49
Quantity: 1 available
Add to basketItem description from seller
Paperback. Welcome to the front lines of the automotive service drive. This first book in the series is a field guide for every service advisor, technician, and manager who has ever felt like they're living in a world no one else understands. Step into the shoes of a veteran service advisor navigating the daily chaos of the dealership. The central conflict isn't just about fixing cars; it's about managing the unpredictable, often illogical, and sometimes hilarious customer archetypes that walk through the door.From "The Diagnostic Denier" who refuses to believe the evidence to "The Appointment Star" who treats scheduled times as mere suggestions, this book finally gives a name to the scenarios you live through every day. It's not a corporate manual on how to be nicer; it's a survival guide that provides the language to understand what you're seeing, the humor to laugh at the absurdity, and the validation that you are not alone. Discover practical strategies to set boundaries, protect your energy, and maintain your sanity in a job that demands everything.This is the first edition in a groundbreaking series. Stay tuned for book two, where the roles are reversed. The next installment will be a guide for customers, teaching them how to read an invoice, recognize scare tactics, and identify labor overlaps to ensure they are never overcharged. The partnership between customer and advisor is about to be redefined. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…
Seller Inventory # 9798994182314
- Title
- Your Guide to Customer Service (Paperback)
- Author
- Brandon Eagle
- Publisher
- Counterpoint Publishing
- Publication year
- 2025
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 13
- 9798994182314
- Series
- Book 1 of 1: Your Guide to Customer Service
Welcome to the front lines of the automotive service drive. This first book in the series is a field guide for every service advisor, technician, and manager who has ever felt like they're living in a world no one else understands. Step into the shoes of a veteran service advisor navigating the daily chaos of the dealership. The central conflict isn't just about fixing cars; it's about managing the unpredictable, often illogical, and sometimes hilarious customer archetypes that walk through the door.
From "The Diagnostic Denier" who refuses to believe the evidence to "The Appointment Star" who treats scheduled times as mere suggestions, this book finally gives a name to the scenarios you live through every day. It's not a corporate manual on how to be nicer; it’s a survival guide that provides the language to understand what you're seeing, the humor to laugh at the absurdity, and the validation that you are not alone. Discover practical strategies to set boundaries, protect your energy, and maintain your sanity in a job that demands everything.
This is the first edition in a groundbreaking series. Stay tuned for book two, where the roles are reversed. The next installment will be a guide for customers, teaching them how to read an invoice, recognize scare tactics, and identify labor overlaps to ensure they are never overcharged. The partnership between customer and advisor is about to be redefined.
"Synopsis" may belong to another edition of this title.
CitiRetail
Stevenage, United Kingdom
AbeBooks seller since June 29, 2022
Shipping rates from United Kingdom to U.S.A.
| Item | 7 to 14 business days | 7 to 60 business days |
|---|---|---|
| First item | £ 37.00 | £ 37.00 |
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ABC BOOKS LIMITED
10 John Street
London, United Kingdom WC1N 2EB
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