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Bibliographic Details

Title: A Guide to Computer User Support for Help Desk and Support Specialists
Publisher: Course Technology
Publication Date: 2009
Language: English
ISBN 10: 0495806498
ISBN 13: 9780495806493
Binding: paperback
Edition: 4th Edition.
Condition: Good

About this title

Synopsis

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

Review

"Beisse honestly expresses the job needs for the average customer support person."

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