Grateful Leadership: Using the Power of Acknowledgment to Engage All Your People and Achieve Superior Results
Language: English
Published by McGraw Hill, 2012
- Hardcover
- Used
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
AbeBooks seller since November 1, 1997
Condition: Used - Good
£ 5.32
Quantity: 1 available
Add to basketItem description from seller
Good condition. Like New dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
Seller Inventory # F17A-04661
- Title
- Grateful Leadership: Using the Power of Acknowledgment to Engage All Your People and Achieve Superior Results
- Author
- Umlas, Judith
- Publisher
- McGraw Hill
- Publication year
- 2012
- Condition
- Good
- Dust jacket
- Dust Jacket Included
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0071799524
- ISBN 13
- 9780071799522
Go Grateful--have the courage to learn, the vision tolead, and the passion to grow.
When employees are engaged, they are passionate and feel a deeper connection to their work. Grateful Leadership is an essential approach for leaders who want to achieve the bottom line and foster a valuedrivenworkforce to build stronger professional relationships with customers, stakeholders, and employees.
Grateful Leadership shows how to create a more positive and meaningful connection between you and the people you lead. These skills are a catalyst for making immediatepositive changes in your workplace that will enhance productivity, reputation, and overall performance.
Leadership training expert Judith W. Umlas provides the rationale, tools, and methodology to build a company culture based on the free expression of gratitude, and she reveals simple but remarkably effective ways for leadersto build a culture in which each individual employee possesses:
- Courage to make important decisions
- Willingness to take initiative
- Trust in the organization and fellow employees
- Motivation to strive for continuous improvement
Acknowledgment is a basic human need and a powerful motivator--people want to make a difference. In a culture of gratitude, employees stay; unappreciated employees leave.
Your company will benefit from the many Grateful Leadership stories from leaders such as Walter Robb, co-CEO of Whole Foods Market, that attest to the fact that when you appreciate, acknowledge, and affirm the essential contributions of employees, you unlock their potential to deliver superior results and enable your business to meet stakeholder expectations and outperform.
Grateful Leadership is a best-practices guidebookto employee engagement, staff retention, and increased productivity. Motivate and inspire your team, your organization, your customers, and, yes, yourself by following the book's actionable next steps for implementinga culture based on acknowledgment, appreciation, and gratitude.
"A road map for leaders to cultivate more engaged, value-driven workforces." -- Joanna Durand, Managing Director, Citigroup; Chair, Citi Program ManagementCouncil; Head, Citi Global Program Management Office
"Provides the missing link for leaders who want to retain their best employees and guide their companies to maximum performance." -- Marci Shimoff, New York Times bestselling author of Happy for No Reason, Love for No Reason, and Chicken Soup for the Woman's Soul
"Gratitude is . . . a key to inspiring high performance in the workplace. Grateful Leadershipoffers essential knowledge of the 'why' and 'how' of this life-enhancing skill of emotional intelligence." -- Michael J. Gelb, author of How to Think Like Leonardo da Vinci
"A deeply engaging and practical guide that will help leaders more fully express their humanity and thereby create more endearing and enduring organizations." -- Raj Sisodia, founder and Chairman, Conscious Capitalism Institute, and author of Conscious Capitalism and Firms of Endearment
"Just when I thought I had fi gured out the concept of servant leadership, I ran across an outstanding resource, Grateful Leadership, that opened up a whole new level of appreciation for what can actually be accomplished." -- Steven DelGrosso, PMP, Director, Project Management Competency, IBM Project Management Center of Excellence
"I hope that more leaders will get enthused and become Grateful Leaders within their organizations." -- Grant Wren, CHRP, Manager, Human Resources & Safety, Amway Canada Corporation
"A must-read for any manager or team leader in any corporation." -- Richard D. Vega, Senior Vice President, Morgan Stanley Smith Barney
"Synopsis" may belong to another edition of this title.
About the Author
Judith W. Umlas is SVP at International Institute for Learning (IIL). She is publisher of IIL Publishing and the project management website allPM.com. She has trained more than 20,000 professionals, including project managers, engineers, executives, and C-Level leaders. Umlas is the author of The Power of Acknowledgment and has written articles appearing in Working Woman, the New York Times, and the Chicago Tribune.
"About the title" may belong to another edition of this title.
Wonder Book
Frederick, MD, U.S.A.
Shipping rates within U.S.A.
| Item | 5 to 9 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 0.00 | £ 8.12 |
Payment methods
Store description
With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.…
Association member
Seller's business information
Wonder Book
Wonder Book and Video, 1550 Tilco Drive
Frederick, MD U.S.A. 21704
Terms of sale
We want you to be satisfied with the book you order. Our general description is
conservative and the book should be as good or better than our general
description
may indicate.
As we often get many requests for the same book, in some cases the book may
already be sold. We will email you regarding the availability.
RETURNS are cheerfully accepted up to 30 days. We ship out within 1-2 business
days and U.S. Standard Shipments usually arrive within 6-9 business days,
Priority 3-6. We want you to be satisfied with the book you order. Our general
description is conservative and the book should be as good or better than our
general description may indicate. We respond to every order inquiry within 2
business days, however our emails may occassionally get moved to spam/junk
folders or refused from your internet/email provider. IF YOU HAVE EMAILED US AND
HAVE NOT RECEIVED A RESPONSE - PLEASE CHECK YOUR SPAM SETTINGS AND/OR ADD OUR
EMAIL TO YOUR ADDRESS BOOK.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Wonder Book, Frederick, Maryland, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
STANDARD DOMESTIC U.S. SHIPPING IS FREE. Priority Shipping is only $6.99 for first item, $1 each additional. Orders ship within 2 business days. Shipping outside of U.S. is typically between $8-13 and takes between 8-15 business days. Heavier books may require additional shipping. Faster Needs Please Inquire.