Glass Jaw: A Manifesto for Defending Fragile Reputations in an Age of Instant Scandal
Language: English
Published by Grand Central Publishing, 2014
- Hardcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Good
£ 5.37
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Add to basketItem description from seller
In boxing terms, a tough-looking fighter who can't take a punch is said to have a 'glass jaw,' and so it is these days with targets of controversy. Down the rabbit hole of scandal, the weak are strong, the strong are weak. GLASS JAW is a manifesto for these times, written by crisis management warhorse Eric Dezenhall who has spent three decades inside of some of the most intense controversies in recent memory.In the digital age of 24/7 news, information is easily acquired and quickly spread, and this has changed the fundamental nature of controversy, rendering once mighty organisation and individuals powerless against scandal. Think Toyota, Susan G. Komen, Tiger Woods, Paula Deen, Penn State and Joe Paterno, BP, the Duke Lacrosse players, Lance Armstrong, Manti Te'o and Anthony Weiner. Here Dezenhall defines this new reality where information moves at the speed of light and reputations are tarnished ever faster. In GLASS JAW, he analyses controversy and scandal from the perspective of the truth-telling crisis management veteran to demystify the paper tiger 'spin' industry, offering lessons learned, crucial corrective measures, and counterintuitive insights, such as:· How there really is no getting ahead of a bad story· The art of public apology· Why a crisis is not an opportunity and Hemingway's Old Man and the Sea is the I Ching of crisis management (because the old man survived and nothing more) · The problem with 'getting it all out there' and The Nixon Fallacy: if only he had just said 'I screwed up,' the whole thing would have gone away - not a chance· Why are you the enemy: the self sabotage of technology, cameras, tweets and emails.…
Seller Inventory # 00106276587
- Title
- Glass Jaw: A Manifesto for Defending Fragile Reputations in an Age of Instant Scandal
- Author
- Eric Dezenhall
- Publisher
- Grand Central Publishing
- Publication year
- 2014
- Condition
- Good
- Binding
- Hardback
- Language
- English
- ISBN 10
- 1455582972
- ISBN 13
- 9781455582976
In boxing terms, a tough-looking fighter who can't take a punch is said to have a 'glass jaw,' and so it is these days with targets of controversy. Down the rabbit hole of scandal, the weak are strong, the strong are weak. GLASS JAW is a manifesto for these times, written by crisis management warhorse Eric Dezenhall who has spent three decades inside of some of the most intense controversies in recent memory.
In the digital age of 24/7 news, information is easily acquired and quickly spread, and this has changed the fundamental nature of controversy, rendering once mighty organisation and individuals powerless against scandal. Think Toyota, Susan G. Komen, Tiger Woods, Paula Deen, Penn State and Joe Paterno, BP, the Duke Lacrosse players, Lance Armstrong, Manti Te'o and Anthony Weiner. Here Dezenhall defines this new reality where information moves at the speed of light and reputations are tarnished ever faster. In GLASS JAW, he analyses controversy and scandal from the perspective of the truth-telling crisis management veteran to demystify the paper tiger 'spin' industry, offering lessons learned, crucial corrective measures, and counterintuitive insights, such as:
· How there really is no getting ahead of a bad story
· The art of public apology
· Why a crisis is not an opportunity and Hemingway's Old Man and the Sea is the I Ching of crisis management (because the old man survived and nothing more)
· The problem with 'getting it all out there' and The Nixon Fallacy: if only he had just said 'I screwed up,' the whole thing would have gone away - not a chance
· Why are you the enemy: the self sabotage of technology, cameras, tweets and emails.
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About the Author
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World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …
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